Princeton Akory
Port St Lucie/West Palm Beach,USA
Summary
Results-driven professional with 9+ years of experience in customer service, team leadership, and operations management, including a standout tenure at Metro One Wireless. Skilled in using CRM systems, digital sales tools, and office software to optimize workflow and enhance customer experiences. Known for driving team performance, adapting quickly to new technologies, and resolving issues with empathy and precision. Now seeking to expand technical skills through formal training in computer systems to support long-term growth in tech-enabled roles.
Overview
9
9
years of professional experience
Work History
Travel Sales & Admin Assistant
TravelCo (Seasonal Contract)
Delray Beach, FL
05.2025 - 07.2025
- Supported the setup and operation of booking software for vacation packages across multiple destinations.
- Entered customer data and tracked payments using internal CRM and Excel tools.
- Helped troubleshoot minor computer issues during pop-up sales events, ensuring smooth operations.
- Provided technical assistance to team members unfamiliar with digital check-in and payment systems.
- Coordinated online inquiries and scheduled follow-ups using shared email platforms and calendar apps.
Task Team Member
JOANN Fabric and Crafts
Tavares, Florida
02.2025 - 04.2025
- Collaborated with team members to streamline inventory processes, resulting in improved stock accuracy and enhanced customer service.
- Engaged with customers to provide personalized service, fostering a welcoming environment and strengthening customer loyalty.
- Maintained organized stock levels and performed regular audits, contributing to substantial improvements in inventory control.
- Demonstrated a positive attitude while collaborating with colleagues, creating a supportive and engaging team atmosphere.
Store Manager
Metro One Wireless
08.2017 - 01.2024
- Led sales training, enhancing team's product knowledge
- Fostered customer relations, quick issue resolution
- Streamlined operations for efficiency boost
Office Clerk
Coastal Integrative Medicine
Stuart, Florida
02.2020 - 07.2021
- Optimized office procedures enhancing workflow efficiency
- Coordinated with medical staff, improving patient scheduling and satisfaction
- Implemented an efficient filing system, significantly reducing document retrieval time
- Digitally transformed office processes, enhancing data accessibility
Sales Representative
Metro By T-Mobile
Stuart, Florida
02.2017 - 08.2019
- Boosted sales through strategic product promotion and customer engagement
- Resolved customer issues, improving loyalty and satisfaction
- Collaborated with team to enhance sales strategies and service quality
- Conducted device inspections, ensuring top-notch repair quality and functionality
Shift Supervisor
Yum Brands Inc
Port St Lucie, Florida
02.2016 - 08.2018
- Directed staff training on policy adherence, enhancing compliance and efficiency
- Upheld food safety standards, promoting an orderly work environment
- Conducted performance reviews, boosting team productivity
- Managed task allocation during peak hours, improving service quality
Education
High School Diploma -
Port St Lucie High
Port St Lucie, FloridaHigh School Diploma -
Florida Virtual School
Port St Lucie, FloridaSkills
- Customer Service
- Safety Compliance
- Environmental Awareness
- Time Management
- Microsoft Office (Word, Excel, PowerPoint)
- Data Entry & Digital Filing Systems
- CRM & Point of Sale (POS) Software
- Basic Troubleshooting & Technical Support
- Email Communication & Online Scheduling Tools
- Inventory Management Software (eg, internal systems at Metro, JoAnn)
- Adaptability in Fast-Paced, Tech-Driven Environments
Additional information
- Professional Experience
- Store Manager, Metro One Wireless (August 2017 - November 2023)
- Shift Supervisor, Yum Brands Inc (February 2016 - August 2018)
Timeline
Travel Sales & Admin Assistant
TravelCo (Seasonal Contract)
05.2025 - 07.2025
Task Team Member
JOANN Fabric and Crafts
02.2025 - 04.2025
Office Clerk
Coastal Integrative Medicine
02.2020 - 07.2021
Store Manager
Metro One Wireless
08.2017 - 01.2024
Sales Representative
Metro By T-Mobile
02.2017 - 08.2019
Shift Supervisor
Yum Brands Inc
02.2016 - 08.2018
High School Diploma -
Port St Lucie High
High School Diploma -
Florida Virtual School
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