Prince Will
Scottsdale,Arizona
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Non-Emergency Medical Transportation Manager
Envoy America
Scottsdale, Arizona
06.2020 - Current
- Directing activities related to dispatching, routing, and tracking of transportation vehicles
- Directing investigations to verify and resolve customer or clients complaints.
- Planning, organizing, and managing dispatch staff members to ensure work is completed and consistent with the company's standards.
- Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives.
Curriculum Specialist/Project Manager
StrongMind
Chandler, AZ
02.2018 - 06.2020
- Collaborated with the curriculum developer, instructional designer, and the creative team to create digital courses, curriculum and resource materials for k-12 education.
- Defined and articulated learning outcomes, measurements, performance metrics and changes to improve student learning.
- Negotiated contracts, prices and deliveries with vendors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow.
Customer Service Representative
TransPerfect
Phoenix, Arizona
01.2016 - 02.2018
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
Quality Assurance Associate
Sam's Club, Walmart
Fort Worth, TX
03.2012 - 01.2016
- Executed audits of work processes and measure quality data to ensure finished product complies with quality standards.
- Collaborated with management and team to discuss effective plans for resolving major quality problems.
- Promoted the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
- Prepared reports to communicate results of quality inspection activities to management.
Education
Bachelor of Arts - Mass Communications
Arizona State University
Tempe, AZ05.2019
Skills
- Account Management
- Customer Service Support
- Computer Proficiency
- Quality Assurance Control
- Organizational and Time Management
- Warehousing and Order Fulfillment
- Project Management Abilities
- Leadership and Team Development
- Administration and Management
- Strong Analytical and Problem-Solving Skills
Timeline
Non-Emergency Medical Transportation Manager
Envoy America
06.2020 - Current
Curriculum Specialist/Project Manager
StrongMind
02.2018 - 06.2020
Customer Service Representative
TransPerfect
01.2016 - 02.2018
Quality Assurance Associate
Sam's Club, Walmart
03.2012 - 01.2016
Bachelor of Arts - Mass Communications
Arizona State University
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