Princilla Brown
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Conduent Commercial Solutions
08.2023 - 01.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshoot hardware, software and network issues.
- Led successful initiative to increase use of self-service options among customers, reducing reliance on live support.
Sales Associate
The Home Depot Inc
04.2020 - 01.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered questions from customers regarding plumbing materials and products.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Customer Service Representative
Concentrix Services Inc
01.2023 - 04.2023
- Answered inbound and outbound customer queries according to internal policies, meeting concerns and resolving questions.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns..
- Collaborated with clients to answer questions and provide advice on tax matters.
Call Center Agent
Young Williams P.C.
04.2021 - 12.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Explained policies, procedures and instructions to clients.
Production Line Operator
Aptiv Automotive
05.2018 - 08.2020
- Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
- Recorded data and maintained accurate records to avail information for reference.
- Inspected extruded product for appearance and size defects according to specifications.
Sales Associate
Goody's
10.2015 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Associate of Arts - Criminal Justice
Copiah-Lincoln Community College
Wesson, MS12.2016
Skills
- Proficient in Slack Communication
- Salesforce Expertise
- Teams Collaboration
- Microsoft Office
- Customer service expert
- Active listening
- Excellent communication
Timeline
Technical Support Representative
Conduent Commercial Solutions
08.2023 - 01.2025
Customer Service Representative
Concentrix Services Inc
01.2023 - 04.2023
Call Center Agent
Young Williams P.C.
04.2021 - 12.2021
Sales Associate
The Home Depot Inc
04.2020 - 01.2024
Production Line Operator
Aptiv Automotive
05.2018 - 08.2020
Sales Associate
Goody's
10.2015 - 06.2018
Associate of Arts - Criminal Justice
Copiah-Lincoln Community College
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