Princy Rai

Proven Product Manager with experience leading products for 3 million users, driving $350,000 in savings. Expert in aligning product vision with business goals, optimizing UX, and leveraging AI tools. Skilled in strategic thinking, data-driven decisions, and effective team collaboration.

• Served 20+ clients, including Uber Australia and HRIA, in 1.5 years.
• Designed and promoted the Rentaaa app for staff management in North India.
• Created and deployed Chatbot for https://bolt.earth/ and WhatsApp Business; revamped website.
• Contributed to Australian projects on toll management, rent defaulter management, and vehicle inspections.
• Built and managed a distributed team of 25+ tech and marketing professionals.
• Reviewed sales, customer feedback, and new opportunities to shape business strategy. Set milestone criteria to track product development progress.

• Led the consumer product team and played a major role in scaling the organization by hiring over 25 people, including 3 team leaders, and key people in analytics, marketing, and post-sales operations.
• Assisted B2B with scaling the team from 7 initial reports to 35 people, leading 2 major business models- 1. Onboarding doctors, clinics and hospitals, 2. Onboarding Pharmacies.
• Led B2C teams fr revenue optimization and growth, by introducing features like instant booking, medicine order management, reports handling, and consultation reminders.
• Redesigned the Sales and Support functions from partnering with right recruitment services to onboarding the CRM tools, creating a pipeline for maintenance of data & reporting, setting templates for documentation and SOPs, maintenance of accounts, to planning of events and trade shows.
• Developed product documentation (weekly) to communicate upcoming features and products to internal teams alongside research on enhancement based on customer interest.
• Determining & maintaining staffing of Analytics, Sales, Support and enablement team; recruiting, selecting, hiring, training, and, developing.
• Developed creative presentations, trend reports, kitted assets, and product data sheets.

• Interviewed key users for LOCO 2 to gather business and user requirements.
• Analyzed market trends to shape project scope and strategies.
  Ensured process adherence, product quality, and supported internal audits.
• Collaborated on product line transitions and created business reports for strategic decisions.
• Addressed technical issues and provided updates on new features.
  Developed dashboards and reporting tools to monitor business performance.
• Provided feedback on initiatives and strategies through customer and focus group testing.

• Communicated new application features and facilitated adoption.
• Acted as the customer voice, providing feedback for improved service.
• Collaborated with development teams to create solutions for emerging markets.
• Conducted due diligence on investments and presented to investors. Maintained document and data security.
• Prepared presentations and documents for investor meetings.
  Advised clients on capitalization decisions.
  

• Managed budget allocation, policy formulation, and business operations, while monitoring staff, controlling costs, and ensuring high CSAT scores.
• Implemented multichannel communication strategies and automated chat and social messaging.
• Coordinated departmental activities in investments, operations, or sales, and developed systems to enhance operational quality and team efficiency.
• Analyzed trends to recommend product improvements and generated reports for business performance insights.
• Created and maintained documentation for customer success and product requirements.
• Identified customer needs, negotiated profitable projects, and explored opportunities for new products and improvements.