Priscella Tapia
Tolleson,AZ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phlebotomist
Sonora Quest Laboratories
Litchfield Park, AZ
04.2024 - Current
- Responded quickly and effectively to emergency situations.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Documented patient information into electronic medical records system.
- Provided excellent customer service while interacting with patients.
Warehouse Worker
Amazon
Goodyear, AZ
01.2022 - 02.2024
- Received and tracked incoming inventory shipments.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Assisted in packaging and labeling of products for shipment.
Marshalls Team Member
Marshalls
Avondale, Arizona
08.2021 - 09.2022
- Collaborated with team members to achieve daily goals.
- Maintained a clean and organized work area throughout shift.
- Maintained positive working relationship with fellow staff and management.
- Addressed customer needs, responding to specific requests.
Education
High School Diploma -
Independence High School
Glendale, AZ05-2021
Some College (No Degree) - Health Sciences
Maricopa Community Colleges, Gateway Community College
Phoenix, AZSkills
- Computer skills
- Time management
- Customer service
- Positive and professional
- Medical terminology
Certification
- Certified Phlebotomist
Accomplishments
- Honor Roll
- Perfect Attendence
Timeline
Phlebotomist
Sonora Quest Laboratories
04.2024 - Current
Warehouse Worker
Amazon
01.2022 - 02.2024
Marshalls Team Member
Marshalls
08.2021 - 09.2022
- Certified Phlebotomist
High School Diploma -
Independence High School
Some College (No Degree) - Health Sciences
Maricopa Community Colleges, Gateway Community College
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