Priscila Casillas
West Valley City,UT
Summary
Dynamic Patient Service Representative with a proven track record at Interventional Spine & Pain Management, excelling in insurance verification and appointment scheduling. Known for delivering exceptional customer service and fostering trust through effective communication. Bilingual in Spanish, I adapt quickly to changing environments while ensuring compliance with HIPAA regulations.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Interventional Spine & Pain Management
04.2025 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted patients with insurance verification and benefit inquiries to ensure accurate billing processes.
- Maintained electronic health records, ensuring data accuracy and compliance with privacy regulations.
- Collaborated with medical staff to streamline communication and enhance patient care delivery.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Care Representative
Exodus Healthcare Network
09.2020 - 04.2025
- Managed patient inquiries and coordinated appointment scheduling to enhance service efficiency.
- Utilized Electronic Health Records (EHR) systems to document patient interactions accurately.
- Assisted patients in navigating insurance processes, ensuring seamless access to healthcare services.
- Developed training materials for new staff, promoting consistent service delivery and operational knowledge.
- Communicated pre-operative instructions clearly to patients, enhancing compliance and understanding.
- Monitored patient flow, adjusting schedules as necessary to accommodate last-minute changes or emergencies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
Cashier
Cafe Rio
02.2017 - 08.2020
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with menu selections and dietary inquiries, ensuring satisfaction.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Collaborated with team members to streamline service during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Applied Science - Cosmetology
Cameo College of Essential Beauty
Murray, UT08-2025
High School Diploma -
Hunter High School
West Valley City, UT05-2019
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Scheduling appointments
- Conflict resolution
- FLUENT IN Spanish
- Flexible schedule
- Friendly and outgoing
- Punctual and hardworking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Promoted to shift lead after only 6 months for exceptional performance.
Languages
Spanish
Native or Bilingual
Interests
- Gym Workouts
- Enjoy participating in hiking for overall physical and mental well-being
- Drawing and Painting
- Reading
- Swimming
- Music
- Road Trips
Timeline
Patient Service Representative
Interventional Spine & Pain Management
04.2025 - Current
Patient Care Representative
Exodus Healthcare Network
09.2020 - 04.2025
Cashier
Cafe Rio
02.2017 - 08.2020
Associate of Applied Science - Cosmetology
Cameo College of Essential Beauty
High School Diploma -
Hunter High School