Priscila Ibarra
Dallas,TX
Summary
Results-driven Mortgagee Auditor at TexasLending.com with a strong focus on audit reporting and attention to detail. Successfully led compliance audits, enhancing efficiency and mentoring junior staff. Proven decision-making skills in identifying process improvements, fostering team collaboration, and maintaining confidentiality throughout all audit stages.
Overview
7
7
years of professional experience
Work History
Mortgagee Auditor
TexasLending.com
11.2015 - 12.2021
- Led audits of financial statements to ensure compliance with regulatory standards and company policies.
- Developed comprehensive audit plans, enhancing risk assessment and resource allocation processes.
- Mentored junior auditors, fostering skill development and improving team performance.
- Identified process improvements that streamlined audit procedures, increasing efficiency across departments.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Customer Service Representative
TexasLending.com
08.2014 - 11.2015
- Resolved customer inquiries through phone and email communication, enhancing satisfaction levels.
- Processed orders and returns efficiently, ensuring timely issue resolution for clients.
- Trained new team members on customer service protocols and company policies.
- Handled escalated calls efficiently.
Education
High School Diploma -
Nimitz High School
100 W Oakdale Rd, Irving, TX 7506005-2006
Skills
- Attention to detail
- Team collaboration
- Audit reporting
- Decision-making
Languages
English
Spanish
Timeline
Mortgagee Auditor
TexasLending.com
11.2015 - 12.2021
Customer Service Representative
TexasLending.com
08.2014 - 11.2015
High School Diploma -
Nimitz High School