Priscila Torres
San Benito
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
Work History
Bilingual Customer Service Supervisor
First National Bank Texas
Brownsville
06.2023 - Current
- Supervised bilingual customer service team to enhance communication and support.
- Resolved customer inquiries through effective problem-solving techniques and product knowledge.
- Trained new employees on customer service protocols and bank policies.
- Monitored team performance to ensure adherence to service standards and procedures.
- Facilitated regular staff meetings to discuss updates and address challenges within the team.
- Assisted customers in navigating digital banking platforms and services offered by the bank.
- Maintained accurate records of customer interactions for compliance and quality assurance purposes.
- Provided guidance and support on complex product and service inquiries as needed.
Office Employee
Santa Fe Primary Home Care Services
Brownsville
05.2022 - 03.2023
- Managed client intake and scheduling for home care services.
- Assisted in maintaining accurate patient records and documentation.
- Coordinated communication between clients and healthcare providers.
- Instruct home health staff how to use EVV phone applications.
- Updated contact databases with changes in employee information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Representative
Boost Mobile
Brownsville
07.2019 - 12.2021
- Engaged customers to understand their needs and recommend suitable mobile plans.
- Demonstrated product features and benefits to enhance customer knowledge and satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained inventory levels by tracking stock and ordering new devices as needed.
- Educated customers on phone usage, apps, and services for optimal experience.
- Supported promotional campaigns by displaying marketing materials effectively in-store.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Reviewed monthly performance against targets set by management team.
Team Member
Chick-fil-A
Brownsville
06.2018 - 07.2019
- Provided excellent customer service in fast-paced dining environment.
- Operated kitchen equipment to prepare food items according to quality standards.
- Collaborated with team members to maintain cleanliness and organization of workspace.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Bachelor of Science - Biomedical Sciences
University of Texas At Rio Grande Valley
Brownsville , Tx 06.2019 - 05.2023
South Texas Academy For Medical Professions
Olmito, TXSkills
- Employee engagement
- Empathy and patience
- Email management
- Time tracking
- Team management
- Customer service
- Team building and leadership
- Performance evaluations
- Goal attainment
- Relationship building
- Team productivity
- Staff assignments and supervision
- Positive and constructive feedback
- Training and mentoring
- Complaint resolution
- Team leadership
- Verbal and written communication
- Handling escalations
- Issue resolution
- One call resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
During high school, I held several leadership and service-oriented roles, including membership in the National Honor Society (NHS), Student Council, Kick-Off Mentor Council, and HOSA. In college, I earned recognition on both the Dean’s List and President’s List for multiple semesters, reflecting my strong academic performance and commitment to excellence.
Timeline
Bilingual Customer Service Supervisor
First National Bank Texas
06.2023 - Current
Office Employee
Santa Fe Primary Home Care Services
05.2022 - 03.2023
Sales Representative
Boost Mobile
07.2019 - 12.2021
Bachelor of Science - Biomedical Sciences
University of Texas At Rio Grande Valley
06.2019 - 05.2023
Team Member
Chick-fil-A
06.2018 - 07.2019
South Texas Academy For Medical Professions