PRISCILLA ALVAREZ
The Bronx
Summary
Experienced and detailed oriented professional seeking a full-time position with opportunities for growth operational excellence, and fiscal business growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitalian
Shuka
New York
08.2025 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Captain, Shift Lead Supervisor, Caterer, Server
Cotton Sky
New York
06.2025 - Current
- Enforced company policies and regulations
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
75hrs Waxing tech
Atelier Esthetique Institute Of Esthetics Clinic
New York
06.2025 - 08.2025
- Maintained cleanliness and organization of treatment rooms and common areas.
- Assisted students with skincare treatments and provided product recommendations.
- Managed inventory of esthetics supplies and restocked as needed.
AGM and Events Coordinator
The Victoria Restaurant at the Renaissance Harlem
04.2024 - 01.2025
- Supervised and trained over 50 employees to achieve operational efficiency.
- Implemented SOPs and managed logistics for high-profile events, ensuring success and customer satisfaction.
- Resolved customer complaints, ensuring professional handling to maintain strong relationships.
- Delivered daily briefings to staff, emphasizing sales targets and customer engagement strategies.
Education
Diploma - 75hr Waxing Course
Atelier Esthetics
07.2025 - 08.2025
BA - Film and Production
Brooklyn College of The City University of New York
BrooklynSkills
- Proficient in Outlook, Microsoft Word, Power Point and Excel
- Customer relationship management
- Scheduling
- Cash handling
- Fluent in Spanish
Certification
- Proficient with food allergens and allergies
Summary
Motivated and professional team player with over 15 years of experience delivering exceptional customer service in high-pressure environments. Proven ability to manage operations, foster relationships, and develop innovative solutions to exceed customer expectations. Skilled in leveraging technical expertise and a collaborative approach to drive customer satisfaction and support organizational success.
References
Upon Request
Timeline
Hospitalian
Shuka
08.2025 - Current
Diploma - 75hr Waxing Course
Atelier Esthetics
07.2025 - 08.2025
Captain, Shift Lead Supervisor, Caterer, Server
Cotton Sky
06.2025 - Current
75hrs Waxing tech
Atelier Esthetique Institute Of Esthetics Clinic
06.2025 - 08.2025
AGM and Events Coordinator
The Victoria Restaurant at the Renaissance Harlem
04.2024 - 01.2025
BA - Film and Production
Brooklyn College of The City University of New York