Priscilla Beline De Andrade
Bullhead City,AZ
Summary
Dynamic, results-driven professional with 11+ years in sales, 4+ years in leadership, and extensive experience across training, quality assurance, and customer experience. Recognized for strong ownership, excellent communication, and the ability to deliver outcomes with minimal oversight.
Overview
12
12
years of professional experience
Work History
LATAM Master Trainer II
Concentrix
01.2022 - 01.2025
- Developed global training and quality content across LATAM. Created multilingual materials, certified QA teams across 9 countries, and drove KPI improvements through refined training strategies.
Senior Quality Analyst
Concentrix
01.2021 - 01.2022
- Supported 60 agents across 3 teams, conducted audits, delivered coaching plans, and created training materials for supervisors and front-line agents.
Customer Service Sr. Representative
Concentrix
01.2020 - 01.2021
- Resolved high-complexity support cases for a major tech brand while improving documentation and consistently meeting customer satisfaction and KPI targets. Assisted customers efficiently via inbound and outbound calls within an eight-hour period.
Customer Service Representative
Konecta
01.2019 - 01.2020
- Delivered high-quality banking support and efficiently closed client contracts while consistently meeting required performance thresholds, including a 2-minute call-time standard.
Sales Specialist → Sales Manager
Studio Tofano
01.2013 - 01.2018
- Handled sales transactions, negotiated contracts, managed social media, and coordinated international sales operations. The B&M store was also under my supervision for about 3 years.
Education
Some College (No Degree) - Advertising & Communication
Universidade Nove De Julho - UNINOVE
São PauloSkills
- Communication
- Strategic thinking
- Problem-solving
- Decision-making
- Delegation
- Conflict resolution
- Microsoft PowerPoint and Excel
Accomplishments
Led a global project with U.S., Canadian, and U.K. teams to design a new training program, build solution tools, and develop an operational framework implemented in 15+ countries.
LANGUAGES
Languages: English (C1), Portuguese (Native), Spanish (Basic)
ADDITIONAL INFORMATION
Visa sponsorship required for employment opportunities.
Top Performer at Concentrix
Recognized as a two-time Top Performer over five years and received 10+ commendations from global leaders for outstanding performance and impact.
Timeline
LATAM Master Trainer II
Concentrix
01.2022 - 01.2025
Senior Quality Analyst
Concentrix
01.2021 - 01.2022
Customer Service Sr. Representative
Concentrix
01.2020 - 01.2021
Customer Service Representative
Konecta
01.2019 - 01.2020
Sales Specialist → Sales Manager
Studio Tofano
01.2013 - 01.2018
Some College (No Degree) - Advertising & Communication
Universidade Nove De Julho - UNINOVE