Priscilla Bernard
Vini Vidi Vici
Fresno,CA
21
years of professional experience
Polite and professional individual, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Work History
Bartender
4 Months- Crafted and served a diverse selection of cocktails, wines, and beers to enhance guest experiences.
- Managed bar inventory and conducted regular stock assessments to maintain optimal supply levels.
- Implemented efficient workflow processes during high-volume events to maximize service speed.
- Ensured compliance with health regulations and safety standards in bar operations at all times.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server/ Bartender
2 Years 11 Months- Provided exceptional customer service by anticipating needs and ensuring satisfaction.
- Managed multiple tables efficiently while maintaining high service standards.
- Trained new staff on restaurant procedures and menu offerings.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Handled cash transactions accurately, balancing registers at end of shifts.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Driver
7 Months- Navigated urban routes efficiently, ensuring timely passenger pickups and drop-offs.
- Provided exceptional customer service, addressing passenger inquiries and concerns effectively.
- Maintained vehicle cleanliness and functionality through regular inspections and upkeep.
- Adapted to fluctuating demand patterns, optimizing driving schedules for peak hours.
Online Sales Manager
2 Years 1 Month- Increased sales with special displays and promotions.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
Care Provider
6 Years 7 Months- Recorded status and duties completed in logbooks for management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with daily living activities, running errands, and household chores.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Followed nutritional plans to prepare optimal meals.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Head Cashier Supervisor
6 Years 9 Months- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Call Center Representative
3 Years- Created and maintained detailed database to develop promotional sales.
- Boosted customer service satisfaction ratings through consistent quality control.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Education
High School Diploma
Skills
Client Documentation
Quality Program Protocols
Community Integration
Appointment Coordination
Signage Changes
POS Transactions
Quality Assurance
Front-End Support
Inventory Accuracy
Cash Handling
Verbal and Written Communication
Sales Expertise
Customer Service Optimization
System Documentation
Inbound Phone Call Management
Customer Communication
Account Management
Strong multitasking
Customer service
Highly reliable
Engaging personality
Responsible alcohol service
Handling difficult customers
Suggestive selling
Food service
Beverage preparation
Food running
Timeline
Bartender
Chukchansi Park
04.2026 - CurrentRead More
Server/ Bartender
Vini Vidi Vici
09.2023 - CurrentRead More
Driver
Uber/lyft
09.2023 - 04.2024Read More
Online Sales Manager
DABRSCO
08.2021 - 09.2023Read More
Care Provider
IHSS Fresno County
11.2015 - 06.2022Read More
Head Cashier Supervisor
Ross Dress For Less
11.2008 - 08.2015Read More
Call Center Representative
Alpha Broder
05.2005 - 05.2008Read More
Central High School
High School Diploma
Read More