Joann Sarmiento
Cliffwood,New Jersey
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated , eager to apply time management and organizational skills in various environments.Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Bilingual skillset in Spanish and English.
Overview
7
7
years of professional experience
Work History
Caller / MCA Broker
Peach Tree Capital Group
Eatontown, New Jersey
12.2023 - Current
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Utilized sales techniques to persuade customers to purchase product or service packages.
- Maintained records of customer interactions, account status, changes or updates, and produced activity reports.
- Established rapport with prospects quickly via telephone conversations and built trust-based relationships with them within a short period of time.
- Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
Social Media Content Creator
Pro Image Sports
Bridgewater, NJ
11.2022 - 03.2023
- Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Used social media to engage consumers, respond to questions or complaints and promote company initiatives.
- Produced videos by writing scripts, editing and posting final creative.
- Tracked performance of social content using native platform analytics, various social listening tools and regular reports to inform strategy.
- Liaised with marketing team to pitch, produce and share engaging content on emerging social platforms.
Sales Associate
Pro Image Sports
Bridgewater, NJ
01.2022 - 03.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Field Tech 4
Dish Network Corp
Monroe , NJ
02.2019 - 09.2021
- Drove company vehicles to and from customer locations to perform field maintenance.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Maintained records by documenting installation, services and repairs.
- Educated customers about company's products and services to present service upgrade opportunities.
Sales Associate
GNC Live Well
Woodbridge, NJ
02.2017 - 01.2019
- Helped customers find specific products, answered questions and offered product advice.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Woodbridge High School
Woodbridge, NJ07.2013
Skills
- Customer Service
- Upselling
- Cash Handling Accuracy
- Problem-Solving Skills
- Store Opening and Closing
- Money Handling
- Merchandise Display
- Video Editing
- Social Media Marketing
- Social Media Posting
- Client Relations
- Cold calling skills
- Prospect Calling
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Caller / MCA Broker
Peach Tree Capital Group
12.2023 - Current
Social Media Content Creator
Pro Image Sports
11.2022 - 03.2023
Sales Associate
Pro Image Sports
01.2022 - 03.2023
Field Tech 4
Dish Network Corp
02.2019 - 09.2021
Sales Associate
GNC Live Well
02.2017 - 01.2019
High School Diploma -
Woodbridge High School
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