Priscilla Chavez
Las Vegas,NV
Summary
Results-driven clinical operations manager offering 10 years of clinical, administrative and patient care experience. Gifted in building and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary research coordinators, assistant coordinators, investigators, nurses and recruitment to achieve objectives and outperform business targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Research Feasibility Manager
Alliance Clinical Network
Las Vegas, NV
08.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Clinical Operations Manager
Excel Clinical Research
Las Vegas, NV
07.2019 - Current
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Identified opportunities to improve clinical practices, devised strategies and implemented
- plans to increase patient care standards and enhance operational procedures.
- Reviewed operational policies and recommended solutions and change to medical director.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed 60 employees with various personalities and from different cultures for research facility.
- Implemented new policies and educated staff on changes.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Selected, promoted and terminated staff members.
- Managed daily operations of 60-person clinic supporting approximately 100 patients per week.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Created work schedules for 60 employees and oversaw functioning of billing department.
- Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Managed all aspects of Clinical Research Site Back-Office Operations
- Managed all required study startup documentation, training, and timelines on assigned study protocols
- Tracked startup activities of newly awarded studies
- Completed all required paperwork for study startup including regulatory paperwork
- Submitted IRB paperwork
- Launched, trained and managed e-Regulatory module in vendor supported system
- Built e-source study templates by working with e-source vendor
- Maintained and update CVs, training certificates
- Interacted with vendors to ensure all needs of study startup forms are completed and submitted to CRO/Sponsor contacts
- Designed study process flows and staff workstations
- Conducted and maintained production meetings for new studies
- Interacted with marketing and ensure all marketing materials for studies are built and implemented
- Ensured study staff have completed all required trainings and fully comprehended protocols and have all required system access
- Scheduled and coordinated staff travel for Investigator Meetings
- Scheduled and coordinate pre Site Selection Visits, Site Initiation Visits
- Completed and processed any pre-site-selection paper work and documents
- Assisted in conducting subject clinic visits as needed
- On-boarded vendors to support study procedures
- Ensured the study is activated at site per deadlines
- Established a quality control process at the site
- Ensured sound work between quality control staff and clinical-staff
- Follow all requested instructions by superiors
- Conducted quality control reviews of clinical visits and issue internal staff queries for resolution/closure
- ensured that monitoring visits and sponsors/FDA audits were completed with no material findings
- Communicated effectively and courteously with patients
- Maintained office site regulatory-files
- Verified accuracy or data collected
Senior Clinical Research Coordinator
Affiliated Clinical Research
Las Vegas
04.2013 - 08.2018
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Gathered, processed, and shipped lab specimens.
- Followed informed consent processes and maintained records.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Collected, evaluated, and modeled collected data.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Education
Associate Of Science - Nursing
Arizona College of Nursing
Las Vegas, NM04.2021
Skills
- Establish Policies
- Medication Side Effect Knowledge
- Clinical Operations Planning
- Office Procedures
- Trial Close
- Diagnostic Imaging
- Accounting Proficiency
- Training Program Implementation
- Meeting Participation
- Status Updates
- Activity Coordination
- Seasoned in Medical Clinical Procedures
- Patient Health Education
- Team Management
- Employee Issue Resolution
- Records Management
- Quality Assurance Process Optimization
- Set Objectives
- Office Production Evaluation
- Facility Inspections
- Inventory Management
- Managerial Experience
- Medical Procedure Knowledge
- Clinical Instruction
- Team Meetings
- Compliance with Regulatory Guidelines
- Continuous Improvements
- Mentoring
- Resource Management
- Operations Oversight
- Incident Reports
- Creative Thinking
- Organizational Systems
- Developing Training Programs
- Workflow Processes
- Patient Education
- Clinical Quality Improvement
- Clinical Documentation Management
- Complaint Management
- Organizing Staff Schedules
- Unit Leadership
- Meeting Support
- Medical Practice Oversight
- Care Delivery
- Appointment Scheduling
- Onboarding and Coaching
- Staff Guidance
- Staff Development
- Clinical Staff Management
- Advocacy and Counseling
- Emergency Situational Awareness
- HIPAA
- Administrative Staff Supervision
- Operational Standards
- Supervision
- Strategic Planning
- Quality Control
- Addressing Questions and Concerns
- Effective Communication
Strategic planning
Staff Management
Project Management
Schedule optimization
Coaching and mentoring
Business administration
Contract Management
Improvement initiatives
Business Development
Business planning
Certification
- GCP
- Iata
- Lab assistant-Nevada
Timeline
Research Feasibility Manager
Alliance Clinical Network
08.2023 - Current
Clinical Operations Manager
Excel Clinical Research
07.2019 - Current
Senior Clinical Research Coordinator
Affiliated Clinical Research
04.2013 - 08.2018
Associate Of Science - Nursing
Arizona College of Nursing