Summary
Overview
Work History
Education
Skills
Languages
Educational Background And Skills
Certification
References
Timeline
Generic

SABRINA MALDONADO

Brandon

Summary

Seasoned Clinic Manager with background in overseeing daily operations, streamlining administrative processes, and enhancing patient satisfaction. Strong leadership skills coupled with ability to develop and implement strategic plans. Notable success in improving clinic efficiency and productivity while ensuring compliance with healthcare regulations. Skilled at fostering team collaboration and driving continuous improvement initiatives.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Health Care Clinic Manager

PPSWCF
Tampa
10.2024 - Current
  • Managed daily operations of health center and ensured compliance with regulations.
  • Oversaw staff scheduling and coordinated training for new hires.
  • Implemented patient management systems to streamline appointment scheduling.
  • Developed policies for patient care standards and quality assurance.
  • Collaborated with healthcare providers to enhance service delivery and communication.
  • Facilitated team meetings to discuss operational challenges and solutions.
  • Monitored inventory levels of medical supplies and equipment for efficiency.
  • Provided support in budgeting and financial management for health center resources.
  • Scheduled appointments for patients according to their needs and preferences.
  • Collaborated with other departments within the organization to coordinate services and promote an integrated approach to healthcare delivery.
  • Trained and mentored new administrative staff on clinic procedures.
  • Facilitated communication between providers, staff, and patients effectively.
  • Performed quality assurance activities such as chart reviews or process improvement initiatives.
  • Collaborated with medical providers to develop clinical pathways for patients with chronic conditions.
  • Organized educational programs for staff members on topics such as coding guidelines, billing processes, documentation requirements.
  • Developed policies and procedures to ensure compliance with applicable regulations such as HIPAA privacy laws and OSHA safety standards.
  • Maintained accurate records of patient visits, diagnoses, treatments, and other pertinent information in electronic health record systems.
  • Assisted in developing marketing strategies to increase patient numbers and improve customer service satisfaction ratings.
  • Conducted periodic audits of patient charts for compliance with established protocols.
  • Developed relationships with healthcare providers to sustain strong referral pipeline.
  • Managed clinical budgets, billing systems and insurance negotiations.

Health Care Assistant Manager

PPSWCF
Kissimmee
01.2023 - 10.2024
  • Managed daily operations of medical office ensuring efficient workflow.
  • Supervised and trained medical assistants on best practices and procedures.
  • Coordinated patient scheduling to optimize office appointments and resources.
  • Supervised clinical staff members to ensure quality of care was provided in accordance with established standards.
  • Assisted with coding diagnoses for insurance reimbursement purposes.
  • Maintained and updated patient records, including medical history, test results, and immunization dates.
  • Created a system for tracking patient visits and outcomes.
  • Ensured compliance with HIPAA regulations related to patient privacy.
  • Reviewed lab reports and imaging studies in order to assess patient health status.
  • Assisted healthcare providers with patient examinations and procedures.
  • Maintained accurate patient records using electronic health record systems.
  • Educated patients on treatment plans and healthcare practices.
  • Prepared examination rooms and ensured proper sterilization of instruments.
  • Supported front office tasks including check-in and insurance verification.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Collaborated with medical staff to enhance patient care processes.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.

Health Care Assistant II

Planned Parenthood
Kissimmee
11.2020 - 01.2023
  • Front desk responsibilities, generally include telephones, scheduling, intake, fee collection, patient check-out procedures
  • Insurance verification
  • Upload medical consent forms
  • Provide engagement, screening, and education regarding sexual transmitted infections, contraception, pregnancy care, transgender care and treatment plans
  • Laboratory, medication, and referral order entry
  • Run end of day reports as directed
  • Train on boarding staff
  • Conduct morning brief

Community Health Assistant

GEISINGER HEALTH Plan
Mt Pleasant
11.2017 - 07.2020
  • Assist with patient identified with medically complex conditions
  • Collaborate with multidisciplinary teams in reinforcing care plan, seek support and guidance proactively
  • Engages patients at home visit or hospital visit for needs assessment and education
  • Setting early intervention by identification and resolution of gaps in care
  • Participate in multidisciplinary team conference to capitalize on treatment plan.
  • Provides reinforcement of the treatment plan under the direction of the Case Manager, Health Manager and/or Licensed Social Worker.
  • Schedule appointments and complete clerical duties as needed.
  • Build relationships within the community to identify resources that are available to the patients i.e.: DME vendors, Home Health Agencies, treatment facilities, Area Aging Office etc.
  • Train new hires
  • Mentor new employees as part of on boarding support

Primary Care Scheduling Services Trainer

GEISINGER HEALTH SYSTEMS
Moosic
11.2016 - 11.2017
  • Create and maintains course content, training materials and documentation
  • Contribute to curriculum and training delivery goals based upon information provided by System Analysts and/or Scheduling Services Leadership
  • Responsible for learning assigned industry/regulatory
  • Train staff in applications in one-on-one, classroom, and train-the-trainer settings
  • Develops collaborative, working relationships with Subject Matter Experts (SMEs)
  • Independently troubleshoots a variety of Registration, Insurance, and Scheduling questions/ errors
  • Silent monitor calls
  • Patient follow up calls
  • Assist supervisors with management of staff
  • Coordinating employee work schedule

Scheduling Services Specialist III

GEISINGER HEALTH SYSTEMS
Mt Pocono
03.2011 - 11.2016
  • Monitored and updated all patient scheduling in coordination with physicians for multiple locations.
  • Organized appointment schedules and follow up appointments in different disciplines.
  • Entered information in EPIC system for appointment scheduling, rescheduling and cancellation
  • Performed pre-registration and handled customer service inquiries and follow up.
  • Coordinating employee work schedule
  • Managing patient, no shows letters
  • Training new hires
  • Support peers with technical inquiries
  • Peer training and assessment

Certified Nursing Assistant

GOLDEN LIVING CENTER
East Stroudsburg
06.2005 - 01.2009
  • Assist residents with activities of daily living
  • Chart on residents’ daily activities, conditions, and functions
  • Caring for residents in the Alzheimer Unit
  • Answering phones as needed

Education

Associate of Arts - Health Care Administration

University of Phoenix
Phoenix, Arizona
01.2015

Skills

  • Financial operations oversight
  • Operating plans development
  • Budget management
  • Employee performance evaluations
  • Employee supervision
  • Quality assurance
  • Operational records maintenance
  • Medication dispensing
  • Employee work scheduling
  • Facility inspections
  • Insurance verification
  • Staff training
  • Care coordination
  • Process improvement
  • Conflict resolution
  • Effective communication
  • Leadership development
  • Health information systems
  • Healthcare administration
  • Quality improvement
  • Clinical operations
  • Manage records
  • Establish policies

Languages

Spanish, Bilingual

Educational Background And Skills

  • EPIC Credential Trainer, 2023, Planned Parenthood SWCF, Kissimmee, Florida
  • NextGene, 2020, Planned Parenthood SWCF, Kissimmee, Florida
  • Community Health Assistant, 2020, Pennsylvania Certification Board, Harrisburg, Pennsylvania
  • Medical Terminology, 2020, Monroe County Technical Institute, Bartonsville, Pennsylvania
  • Ulysses Learning Training, 2019, Geisinger Health Plan, Moosic, Pennsylvania
  • CPR and Stop the Bleed, 2019, Geisinger Health Plan, Danville, Pennsylvania
  • Subject Matter Expert in CPSL, 2016, Geisinger Health System, Moosic, Pennsylvania
  • Associate of Arts with a certification in Health Care Administration, 2015, University of Phoenix, Phoenix, Arizona
  • Merck Diabetes Training, 2014, Geisinger CPSL, Mt Pocono, Pennsylvania
  • EPIC and Cadence Training, 2011, Geisinger Health System, Scranton, Pennsylvania
  • Alzheimer Training, 2007, Golden Living Center, East Stroudsburg, Pennsylvania
  • Nurse Assistant, 2005, Monroe County Technical Institute, Bartonsville, Pennsylvania

Certification

  • Certification for EPIC Credential Trainer (2023) - PPSWCF, Kissimmee, Florida
  • Certification for NextGene (2020) - PPSWCF, Kissimmee, Florida
  • Certification for Community Health Assistant (2020) - Pennsylvania Certification Board, Harrisburg, Pennsylvania
  • Certification for Medical Terminology (2020) - Monroe County Technical Institute, Bartonsville, Pennsylvania
  • Certification for Ulysses Learning Training (2019) - Geisinger Health Plan, Moosic, Pennsylvania
  • Certification for CPR and Stop the Bleed (2019) - Geisinger Health Plan, Danville, Pennsylvania
  • Subject Matter Expert in CPSL (2016) - Geisinger Health System, Moosic, Pennsylvania
  • Certification for Merck Diabetes Training (2014) - Geisinger CPSL, Mt Pocono, Pennsylvania
  • Certification for EPIC and Cadence Training (2011) - Geisinger Health System, Scranton, Pennsylvania
  • Certification for Alzheimer Training (2007) - Golden Living Center, East Stroudsburg Pennsylvania
  • Certification for Nurse Assistant (2005)- Monroe County Technical Institute, Bartonsville, Pennsylvania

References

References available upon request.

Timeline

Health Care Clinic Manager

PPSWCF
10.2024 - Current

Health Care Assistant Manager

PPSWCF
01.2023 - 10.2024

Health Care Assistant II

Planned Parenthood
11.2020 - 01.2023

Community Health Assistant

GEISINGER HEALTH Plan
11.2017 - 07.2020

Primary Care Scheduling Services Trainer

GEISINGER HEALTH SYSTEMS
11.2016 - 11.2017

Scheduling Services Specialist III

GEISINGER HEALTH SYSTEMS
03.2011 - 11.2016

Certified Nursing Assistant

GOLDEN LIVING CENTER
06.2005 - 01.2009

Associate of Arts - Health Care Administration

University of Phoenix

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