Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jessica Moreland

Bradenton,FLORIDA

Summary

Results-driven IT Project Manager with extensive experience in the healthcare sector, specializing in Electronic Medical Records (EMR) implementation, patient care program optimization, and cross-functional team leadership. Proven track record of delivering high-quality technology solutions using Waterfall, Agile, Scrum, and Kanban methodologies. Expertise in driving operational efficiency, improving patient outcomes, and executing large-scale IT projects on time and within budget. Skilled in stakeholder engagement, requirements gathering, training facilitation, and system integration.

Technical management professional prepared for demanding projects. Proven track record in driving technology initiatives, ensuring timely delivery, and aligning with business goals. Strong focus on team collaboration and delivering impactful results. Adept at navigating dynamic environments, leveraging expertise in project planning, risk management, and stakeholder communication. Known for adaptability and reliability in achieving project success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Project Manager/ Director of Information Systems

PPSWCF
01.2021 - Current
  • Led and managed cross-functional projects in a fast-paced merger and acquisition program, ensuring alignment with organizational goals and IT strategy
  • Directed the implementation of Epic EMR systems across 9 health centers for clinical documentation, accounts payable, and pharmacy management, ensuring minimal disruption and rapid return to full operational capacity
  • Spearheaded key IT and operations initiatives and essential IT deliverables such as File Server Cleanup, NextGen Upgrade, and Data Center/SAN replacement, meeting all project deadlines and quality standards
  • Defined and communicated clear project scope, identifying and managing in-scope and out-of-scope tasks to maintain focus on deliverables
  • Collaborated with internal teams and clients to resolve obstacles, driving continuous improvement and achieving project goals efficiently
  • Acted as a liaison between internal departments and external clients, ensuring effective communication and smooth project implementation
  • Provided timely updates on project progress, risks, and scope changes to senior management and clients
  • Led issue escalation and resolution processes, maintaining project momentum and ensuring alignment with stakeholder expectations
  • Delivered recommendations for system/application improvements, enhancing overall project success and operational efficiency
  • Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.

Technical Project Manager

Sarasota Memorial Healthcare System
01.2018 - 01.2021
  • Developed and executed multiple patient care programs, boosting the quality of care and ensuring compliance with healthcare regulations
  • Created, prioritized, managed and documented assigned projects using the Smartsheet application to standardize project tracking and documentation
  • Recorded project details such as task progress, resources costs and allotted budgets to analyze performance, generate performance reports for key leaders and implement corrective measures, which improved performance of all projects by an average of 15%
  • Facilitated meetings with key leaders and collaborated with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Managed multiple project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.

Manager of Special Projects and Ancillary Services

Sarasota Memorial Nursing and Rehabilitation
01.2011 - 01.2018
  • Led a successful transition from paper charts to a comprehensive EMR system, improving patient data accessibility and care coordination across all service levels
  • Implemented an inventory control and charge capturing program which resulted in enhanced billing accuracy and increasing reimbursed by 18%.
  • Improved safety procedures to create safe working conditions for workers resulting in a 8% decrease in on the job injuries.
  • Improved marketing to attract new customers and promote business.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

Master of Science - Health Informatics

Walden University
Minneapolis, MN
01.2019

Bachelor of Science - Healthcare Management

Walden University
Minneapolis, MN
01.2017

Associate Degree - Occupational Therapy

State College of Florida
Bradenton, FL
01.2015

Skills

  • Project Management Methodologies: Agile, Waterfall, Hybrid
  • EMR Systems Implementation: Epic, Sigmacare, NextGen
  • Proficient in various software applications such as the Microsoft Office Suite, including Outlook, Word and Excel as well as Smartsheet project management software
  • Vendor relationship management
  • Cross-functional team coordination
  • Risk analysis

Certification

  • Project Management Professional (PMP), Project Management Institute (PMI), 04/01/25
  • Licensed Occupational Therapy Assistant (COTA), Florida Occupational Therapy Board, 04/01/25

Accomplishments


  • Improved operational efficiency by 25% through optimized inventory management and charge capture processes.
  • Boosted patient satisfaction scores by 15% through targeted patient care initiatives.
  • Reduced documentation errors by 30% post-EMR implementation.
  • Achieved a 90%+ staff training completion rate, ensuring compliance with new system implementations.
  • Proven ability to manage multiple responsibilities as evidenced by successfully completing multiple projects while managing a department and overseeing a team of 12 staff members

Timeline

Technical Project Manager/ Director of Information Systems

PPSWCF
01.2021 - Current

Technical Project Manager

Sarasota Memorial Healthcare System
01.2018 - 01.2021

Manager of Special Projects and Ancillary Services

Sarasota Memorial Nursing and Rehabilitation
01.2011 - 01.2018

Master of Science - Health Informatics

Walden University

Bachelor of Science - Healthcare Management

Walden University

Associate Degree - Occupational Therapy

State College of Florida

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