PRISCILLA CLARKE
Lehigh Acres
Summary
Dynamic professional with a proven track record at Cigna, excelling in analytical thinking and effective communication. Recognized as Sales Representative of the Month, I leverage data analysis to drive sales and enhance customer satisfaction. Adept at problem resolution, I consistently exceed targets while fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Sr. Billing Collection Analyst
Cigna
Remote
09.2024 - Current
- Evaluated denied claims and contested discrepancies for accurate rebilling to payers.
- Conducted outbound calls to gain insights on new billing trends that reduce denied claims.
- Collaborated with payers through chat support for individual claim resolution.
- Applied discounts where applicable to facilitate claim processing.
- Adjusted counts as necessary to ensure claim accuracy.
- Partnered with leadership to identify trends that streamline operations and improve claims payment.
Inside Sales Representative
Cigna (Express Scripts Pharmacy)
Remote
03.2022 - 09.2024
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding pharmacy benefits , prices, and availability.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
Covid Contact Tracer
ABSI Collection Services
12.2020 - 02.2022
- Prepared variety of different written communications, reports and documents
- Conducted research, gathered information from multiple sources and presented results
- Notified and interviewed individuals to ascertain novel coronavirus exposure level
- Collaborated with local organizations to expand health services and resources
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
Retail Sales Associate
Xfinity Comcast
12.2018 - 12.2020
- Used POS system to process sales, returns, online orders, and gift card activations
- Greeted customers and helped with product questions, selections, and purchases
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Developed professional relationships with customers to increase loyalty, retention and rapport
- Engaged in friendly conversation with customer to better uncover individual needs
- Sales expertise
- Strategic sales knowledge
IT Support Specialist
Summit Broadband
01.2017 - 03.2018
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
Bachelor of Applied Science - Information Technology - Information Technology Capella
Capella University
Minneapolis, MN05.2026
Microsoft Office Certificate -
Goodwill Employment Training Center
Fort Myers, FL11.2014
High School Diploma -
Lee Adult Education
Fort Myers, FL05.2008
Skills
- Sales Representative of the Month award
- Analytical thinking
- Product knowledge
- Computer proficiency
- Active listening
- Call center operations
- Customer service and support
- Problem resolution
- Effective communication
- Data analysis and reporting
- Technical support
Timeline
Sr. Billing Collection Analyst
Cigna
09.2024 - Current
Inside Sales Representative
Cigna (Express Scripts Pharmacy)
03.2022 - 09.2024
Covid Contact Tracer
ABSI Collection Services
12.2020 - 02.2022
Retail Sales Associate
Xfinity Comcast
12.2018 - 12.2020
IT Support Specialist
Summit Broadband
01.2017 - 03.2018
Bachelor of Applied Science - Information Technology - Information Technology Capella
Capella University
Microsoft Office Certificate -
Goodwill Employment Training Center
High School Diploma -
Lee Adult Education