Priscilla Duran
Winter Springs,FL
Summary
Organized professional with experience in managing high-priority tasks, administrative coordination, and office management. Familiar with generating invoices, handling payments and collecting past-due accounts. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
IPAC Inc
Winter Springs, Florida
07.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Provided administrative support to the team, including scheduling meetings and managing calendars.
- Answered incoming calls and emails, providing frontline customer support regarding services offered.
- Input accurate account data to efficiently update company database and maintain detailed records.
Guest Service Team Lead
TownePlace Suites by Marriott
Orlando, FL
09.2020 - 02.2023
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Trained new front desk staff in customer service and telephone etiquette.
- Collaborated with management to coordinate and execute luncheon and events.
Retail Sales Associate
Kohl's
Winter Springs, Florida
08.2017 - 04.2020
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
Assistant Teacher
O2B Kids
Oviedo, Florida
04.2015 - 07.2017
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Assisted preschool teachers with classroom activities, such as arts and crafts projects, storytelling time, and outdoor play.
- Encouraged social interactions between children through cooperative play activities.
- Maintained a clean and orderly classroom environment throughout the day.
- Attended professional development workshops and training sessions as required.
Education
Associate of Arts -
Seminole State College of Florida
Oviedo, FL08-2017
Skills
- Analytical skills
- QuickBooks
- Attention to detail
- Organizational skills
- Exceptional Customer service
- Scheduling and calendar management
- Data entry
- Documentation and recordkeeping
- CRM
Languages
English
Professional
Spanish
Limited
Certification
- ADP Entry-Level Payroll specialist course
Timeline
Administrative Assistant
IPAC Inc
07.2023 - Current
Guest Service Team Lead
TownePlace Suites by Marriott
09.2020 - 02.2023
Retail Sales Associate
Kohl's
08.2017 - 04.2020
Assistant Teacher
O2B Kids
04.2015 - 07.2017
Associate of Arts -
Seminole State College of Florida