Summary
Overview
Work History
Education
Skills
Timeline
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M'tika Heibel

Wichita,United States

Summary

Resourceful and dedicated worker with great analytical skills and a commitment to providing great service. Strong organizational abilities and professional team player.

Overview

32
32
years of professional experience

Work History

Administrative Assistant

Meadowlark Adult Care Homes
Wichita, KS
11.2023 - 08.2024
  • Facilitated communication between different departments within the organization.
  • Managed database systems containing patient contact information.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Developed and maintained filing systems for confidential documents and records.
  • Managed office supplies inventory and placed orders when necessary.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Created new patient electronic charts.
  • Conducted weekly Environmental Rounds (audits) for five houses.
  • Communicated findings with appropriate persons.

Surgery Scheduler

Ascension Medical Group
Wichita, KS
08.2022 - 11.2023
  • Schedule medical services for patients with other healthcare providers for the assigned patient population.
  • Scheduled and referred patients to healthcare providers and services.
  • Obtained approvals for schedule changes or cancellations when necessary.
  • Assisted in the maintenance and update of provider contact information.
  • Ensured accurate recording of medical appointments, special instructions, and patient information in the electronic medical system.
  • Implemented site-specific protocols and ensured compliance through meticulous maintenance of up-to-date documentation.
  • Adhered to HIPAA guidelines when handling confidential information.

Patient Access Representative

Ascension Via Christi- Oncology
Wichita, KS
11.2021 - 08.2022
  • Scheduled patients for prescribed procedures accurately through effective communication with patients, participants, and staff.
  • Answered phones promptly in a professional manner.
  • Performed clerical duties related to the registration of patients.
  • Collected essential patient information, including demographics, insurance details, and clinical data, and accurately inputted it into the database.
  • Sought out necessary resources to address issues pertaining to procedure type, date, and location.
  • Scheduled patient procedures efficiently to optimize patient time and clinical resources.
  • Coordinated schedules and effectively communicated with team members.
  • Coordinated activities related to pre-certification/authorization for insurance.
  • Provided counseling to patients and their representatives on pre-service requirements and instructions.

Fulfillment Center Associate/ Training Ambassador

Amazon
Park City, KS
08.2021 - 11.2021
  • Used handheld scanners to key in data for packages.
  • Managed tasks by following directions displayed on screens.
  • Resolved issues through troubleshooting.
  • Ensured quality requirements are met for product.
  • Operate Order Picker (OP) (Power Industrial Truck (PIT)) and working at heights up to 35 feet
  • Capable of lifting weights up to 50 pounds proficiently.
  • Handled carts weighing up to 500 pounds with ease and efficiency.
  • Conducted Stowers' training process for new hires.
  • Provided feedback to management on training programs and identified areas of improvement.
  • Assisted in stowing and organizing merchandise shelves for optimal storage space utilization.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Stocked shelves, racks, and bins with new or transferred merchandise.

Training Clerk

Child Start
Wichita, KS
10.2019 - 08.2021
  • Managed year-round training coordination for approximately 200 staff members.
  • Coordinated staff calendars to ensure efficient scheduling and rescheduling of appointments.
  • Facilitated the onboarding of new hires by delivering orientation information.
  • Created training certificates.
  • Ensured compliance with KDHE requirements.

Customer Service Associate

Lowe's
Wichita, KS
02.2019 - 09.2019
  • March 2019 - Provided outstanding customer service by greeting and assisting customers, responding to inquiries, and locating merchandise.
  • Trimmed inventory of stock window blinds.
  • Placed custom blind orders and ensured seamless communication with customers throughout the process.
  • Interacted with customers in the Outside Lawn & Garden department to provide excellent customer service
  • Managed inventory and maintained plant health.
  • Performed additional duties as assigned by management team.
  • Kept work area neat, clean, and well-stocked at all times.

Quality Engineer

Bombardier Aircraft (Learjet)
Wichita, KS
01.2004 - 12.2018
  • Maintained all policies, procedures, and forms for document control.
  • Developed and managed the internal company website through utilization of Dreamweaver software.
  • Scheduled, conducted, and reviewed meetings.
  • Assisted in the implementation of new processes for improved product quality.
  • Maintained up-to-date knowledge of industry quality standards and regulatory requirements.
  • Coordinated with cross-functional teams to enhance product quality and performance.

Quality Assurance

Exacta Machine
Wichita, KS
03.2003 - 01.2004
  • Recreated Quality Assurance Manual to comply with ISO AS9100 standards, developed forms, and crafted quality procedures.
  • Redesigned and maintained the company website.
  • Collaborated with external customers to address quality issues.
  • Conducted company audits.

Quality

Cessna Aircraft Co
Wichita, KS
01.1993 - 01.2003
  • 2000 - 2003 Quality Engineer Associate: Responsible for leading and conducting diverse audits.
  • Maintained company's Quality website.
  • Collaborated with the FAA and various key departments.
  • 1996 – 2000 Graphis Inspector: Planned and executed CATIA-based operations to inspect computer-generated tools.
  • Ensured engineering design conformity.
  • Wrote inspection reports and maintained inspection database files.
  • Coordinated computer tooling problems with key departments.
  • 1993 – 1996 Installation and Assembly Inspector: Conducted inspections on aircraft assemblies and components in a systematic manner.
  • Utilized recognized inspection procedures to interpret complex engineering drawings and specifications, collaborating with production, engineering, and planning teams.

Education

High School Diploma -

Metro Meridian High School
Wichita, KS
05.1987

Various business college courses

Butler County Community College
KS

Blue Print Reading

Cessna
Wichita, KS

Management Classes

Cessna
Wichita

ISO9001

Cessna
Wicita, KS

Microsoft Office

ExecuTrain
Wichita, KS

Some College (No Degree) - Dreamweaver Web

Executrain
Wichita, KS

Skills

  • Communication
  • Computer Skills
  • Microsoft Office
  • Highly responsible and reliable
  • Data Entry
  • Filing
  • Appointment Scheduling
  • Document Control
  • Office Administration
  • Quality Assurance
  • Product Inspection
  • Drawing interpretation
  • Problem-Solving
  • Word Processing
  • Interpersonal Communication
  • Documentation and Recordkeeping
  • Quality Control
  • Professionalism
  • Corrective Action Recommendations
  • Analytical Skills
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Blueprint Reading
  • Professional Demeanor
  • Attention to Detail
  • Self Motivation
  • Written Communication
  • Analytical Thinking
  • Problem-solving aptitude
  • Audit Planning

Timeline

Administrative Assistant

Meadowlark Adult Care Homes
11.2023 - 08.2024

Surgery Scheduler

Ascension Medical Group
08.2022 - 11.2023

Patient Access Representative

Ascension Via Christi- Oncology
11.2021 - 08.2022

Fulfillment Center Associate/ Training Ambassador

Amazon
08.2021 - 11.2021

Training Clerk

Child Start
10.2019 - 08.2021

Customer Service Associate

Lowe's
02.2019 - 09.2019

Quality Engineer

Bombardier Aircraft (Learjet)
01.2004 - 12.2018

Quality Assurance

Exacta Machine
03.2003 - 01.2004

Quality

Cessna Aircraft Co
01.1993 - 01.2003

High School Diploma -

Metro Meridian High School

Various business college courses

Butler County Community College

Blue Print Reading

Cessna

Management Classes

Cessna

ISO9001

Cessna

Microsoft Office

ExecuTrain

Some College (No Degree) - Dreamweaver Web

Executrain

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M'tika Heibel