PRISCILLA EVANS
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Expertise in Fitness industry leads to exceptional customer service skills and the ability to work in multiple positions. Willingness to take on added responsibilities to meet team goals. Responsible Barista /Shift Manager with 8 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Personal Trainer / Facility Manager
ISI Elite Training
11.2023 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Increased client retention through consistent communication, motivation, and support.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Barista Shift Lead
Buddhas Brew
10.2023 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
Lead Trainer
F45 Training
10.2022 - Current
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educated club members about relationship between nutrition and fitness.
- Increased membership enrollment by using innovative sales and promotional techniques.
- Organized files and created new system for personal fitness plans, records and contracts.
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
Manager of Operations
Buddhas Brew Coffee And Tattoo
03.2019 - 03.2021
- Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe-serve certification
- Provided corporate catering for events including venue design and set-up
- Managed staff of 25 individuals including hiring and terminations.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Ordered supplies, coordinated receiving, and oversaw storage in compliance with health code requirements.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
General Manager
Toca Madera
02.2018 - 03.2019
- Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy
- Plan and execute social, diversity and training activities to maintain a well trained and cohesive team
- Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload
- Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategies
- Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Promoted business through participation in and sponsorship of community events.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
06.2000 - 08.2005
Education
Associate Of General Studies -
Sinagua High
Flagstaff, AZ08.2006
Skills
- Group and Individual Instruction
- Youth Athletic Training
- First Aid
- Personal Training Techniques
- Health and Wellness
- Strength and Conditioning
- Client Engagement
- Current Fitness Trends
- Leadership Skills
- Weights and Equipment
- Managing Client Relations
- Data Collection
- Sales Expertise
- Training Development Aptitude
- Critical Thinking
- Passion for fitness
- Strength training
- Exercise program design
- Motivational Coaching
- Leadership skills
Certification
- ISSA Personal trainer
- Running certified
- Lifetime CPR and first aid certification
- Strength and conditioning certification
- Nutrition certification
- USGA strength and conditioning coach
Timeline
Personal Trainer / Facility Manager
ISI Elite Training
11.2023 - Current
Barista Shift Lead
Buddhas Brew
10.2023 - Current
Lead Trainer
F45 Training
10.2022 - Current
Manager of Operations
Buddhas Brew Coffee And Tattoo
03.2019 - 03.2021
General Manager
Toca Madera
02.2018 - 03.2019
06.2000 - 08.2005
Associate Of General Studies -
Sinagua High
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