Priscilla Felix
Bakersfield,California
Summary
Dynamic professional with a robust background in customer service and administrative support. Proven ability to manage insurance authorizations and maintain organized records, leading to improved operational efficiency and enhanced customer experiences.
Overview
23
23
years of professional experience
Work History
Insurance Authorization
Mohawk Medical
Bakersfield, California
08.2022 - 01.2023
- Compiled data for reporting purposes.
- Filed documents in an organized manner.
- Obtain personal or financial information about customers or applicants.
- Sent required materials to clients promptly.
- Searched databases to gather necessary information.
- Discuss account status or activity with customers or patrons.
Supervisor/Receptionist
Dr Virdi
Bakersfield, California
04.2019 - 01.2021
- Schedule appointments.
- Answer telephones to direct calls or provide information.
- Greet customers, patrons, or visitors.
- File documents or records.
- Send information, materials or documentation.
- Collect deposits, payments or fees.
Medical Assistant/Receptionist
Dr. Owens
Bakersfield, California
04.2004 - 04.2019
- Assess physical conditions of patients to aid in diagnosis or treatment.
- Clean medical equipment.
- Dispose of biomedical waste in accordance with standards.
- Interview patients to gather medical information.
- Record vital statistics or other health information.
- Clean patient rooms or patient treatment rooms.
- Prepare patient treatment areas for use.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
Crew Member
Arby's
Bakersfield, California
11.1999 - 04.2001
- Order materials, supplies, or equipment.
- Cook foods.
- Prepare foods for cooking or serving.
- Clean food preparation areas, facilities, or equipment.
- Serve food or beverages.
- Prepare hot or cold beverages.
- Stock serving stations or dining areas with food or supplies.
- Process customer bills or payments.
- Take customer orders.
- Operate large-volume cooking equipment, such as grills, deep-fat fryers, or griddles.
- Clean, stock, and restock workstations and display cases.
Education
Certificiate -
Milan Institute
Bakersfield, California01-2024
High School Diploma -
East Bakersfield High
Bakersfield, California01-1999
Skills
- Organizational Skills
- Appointment scheduling
- Patient assessment
- Task Prioritization
- Training and Supervision
- Verbal Communication
- Written Communication
- Email Communication
- Insurance authorization
- Insurance verification expertise
- Prior authorization process
- Follow-up Communication
- Microsoft Office Proficiency
- Customer Service
Timeline
Insurance Authorization
Mohawk Medical
08.2022 - 01.2023
Supervisor/Receptionist
Dr Virdi
04.2019 - 01.2021
Medical Assistant/Receptionist
Dr. Owens
04.2004 - 04.2019
Crew Member
Arby's
11.1999 - 04.2001
Certificiate -
Milan Institute
High School Diploma -
East Bakersfield High