Priscilla Garcia
New York,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Spine Navigator
Mount Sinai Medical Center
New York, USA
01.2023 - Current
- Enhance health outcomes and streamlined patient triage processes within the spine program through close partnerships with Neurosurgery and pain management specialists
- Support informed decision making by developing detailed Excel reports that tracked program patient metrics and Key Performance Indicators (KPIs)
- Facilitate collaboration among patients, providers, and caregivers to uncovered and addressed potential barriers to care, encompassing financial, transportation, and language-related challenges
- Assist in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Contribute to and participate in marketing meetings, actively promoting, and advancing the spine program
- Assist in project coordination of inter-office relocation
- Work with different administrative staff to coordinate physicians’ rotation and staff availability for clinical sessions
- Handled multiple workques in Epic to ensure Department efficiency
Surgical Coordinator
Columbia Irving Medical Center
New York, USA
09.2021 - 12.2022
- Orchestrated and scheduled urgent and planned trauma surgeries for multiple sports medicine providers in EPIC, ensuring efficient and timely patient care
- Streamlined the coordination and scheduling of pre-operative testing, reducing patient wait times and enhancing surgical preparedness
- Secured necessary authorizations from insurance companies, actively following up to guarantee financial readiness for procedures
- Facilitated seamless communication among various hospital departments, expediting surgical equipment requests and maintaining a well-prepared operating environment
- Organized and prioritized physicians' surgical cases based on surgery duration and complexity under the guidance of operating physicians, optimizing surgical workflow
- Efficiently completed administrative patient intakes, recording case histories, insurance information, and mandated forms to streamline the admission process
Administrative Coordinator
Columbia Irving Medical Center
01.2021 - 09.2021
- Managed complex scheduling and meetings involving multiple physicians and patients, facilitated communication between the department and other healthcare units, and managed and maintained comprehensive patient records
- Proactively obtained medical records for all new patients, ensuring data accuracy and expediting the evaluation process
- Precisely pre-charted telehealth visits appointments, optimizing the preparation for remote patient consultations
- Enhanced scheduling efficiency by expertly editing physician's office hours templates in Epic, enabling improved time management and patient care coordination
Medical Secretary
Columbia Irving Medical Center
05.2016 - 01.2021
- Coordinated complex appointment schedules, ensured timely patient follow-ups, and maintained comprehensive medical records for all patients
- Streamlined surgical procedures by proficiently scheduling surgeries in the Epic system and obtaining pre-authorization for surgical procedures and diagnostic testing
- Efficiently maintained the master calendar in Outlook and Epic, optimizing appointment scheduling based on patient loads and clinician availability
- Effectively organized and managed essential paperwork such as charts and reports, fulfilling both office and patient requirements
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Processed travel expenses and reimbursements for physician
- Maintained a professional office environment by overseeing facility maintenance, equipment upkeep, and supply inventory management
- Assisted in training new employees on EMR systems, to ensure a smooth integration into the team and operations.
Education
Bachelor of Arts - Public Administration
City College of New York
New York CityMasters in Healthcare Administration -
Western Governors University
12.2025
Skills
- Office Management
- Strong Problem Solver
- Customer Service-Oriented
- Scheduling Coordination
- Medical Terminology
- Microsoft Office
- Epic
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Spine Navigator
Mount Sinai Medical Center
01.2023 - Current
Surgical Coordinator
Columbia Irving Medical Center
09.2021 - 12.2022
Administrative Coordinator
Columbia Irving Medical Center
01.2021 - 09.2021
Medical Secretary
Columbia Irving Medical Center
05.2016 - 01.2021
Bachelor of Arts - Public Administration
City College of New York
Masters in Healthcare Administration -
Western Governors University