Priscilla Hanley
Staten Island,NY
Summary
Driven by a passion for fostering positive change, I excelled at the American School For The Deaf, significantly reducing negative behavior among at-risk youth through advanced ASL proficiency and effective conflict resolution strategies. My customer service expertise, complemented by a strong foundation in cultural competency and problem-solving, consistently exceeded expectations at Burlington Coat Factory.
Overview
1
1
year of professional experience
Work History
Mentor, At-Risk Youth
American School For The Deaf
01.2024 - 06.2024
- Reduced instances of negative behavior by teaching conflict resolution strategies and promoting healthy communication habits.
- Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.
- Fostered a sense of community within the program by organizing group outings, events, and team-building exercises.
- Assisted young children with Autism Spectrum Disorder with their daily activities
Customer Service Cashier
Burlington Coat Factory
10.2023 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
American School For The Deaf
West Hartford, CT06.2024
Skills
- Self-awareness
- Social Media Awareness
- Cultural Competency
- Boundary Setting
- Bullying Prevention
- Nonverbal Communication
- Behavior Modeling
- Problem-Solving
- Customer Service
- Positive Reinforcement
- Collaborative learning
- Deaf Culture Knowledge
- Advanced ASL proficiency
- Client Sensitivity
American Sign Language
Expert in American Sign Language for 6+ years
Languages
eng
Native or Bilingual
Timeline
Mentor, At-Risk Youth
American School For The Deaf
01.2024 - 06.2024
Customer Service Cashier
Burlington Coat Factory
10.2023 - 12.2023
High School Diploma -
American School For The Deaf
Similar Profiles
Sophia LanzaSophia Lanza
Benefits Administrator at American School for the DeafBenefits Administrator at American School for the Deaf
Monica AyotteMonica Ayotte
Teacher Assistant at American School For The DeafTeacher Assistant at American School For The Deaf
Robert NitkoRobert Nitko
Educational Technology Coordinator at American School For The DeafEducational Technology Coordinator at American School For The Deaf