Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Ratiff

Washington,DC

Summary

\ Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.


Professional with strong background in supporting at-risk youth through mentorship and guidance. Proven ability to foster positive relationships, develop impactful programs, and adapt to changing needs. Skilled in crisis intervention, conflict resolution, and empathetic communication. Reliable team collaborator focused on achieving meaningful outcomes for youth development.

Overview

7
7
years of professional experience

Work History

Mentor, At-Risk Youth

IBW
Gaithersburg, MD
02.2024 - Current
  • Reduced instances of negative behavior by teaching conflict resolution strategies and promoting healthy communication habits.
  • Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.
  • Fostered a sense of community within the program by organizing group outings, events, and team-building exercises.
  • Organized workshops on topics pertinent to at-risk youth, such as bullying prevention, stress management, and career planning.

Concierge

NFC Management
Bethesda, MD
04.2023 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

Security Officer

Csc
Washington, DC
01.2018 - 02.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Retail Sales Coordinator

Mashalls
Washington, DC
11.2019 - 01.2023
  • Boosted sales performance by implementing effective visual merchandising strategies.
  • Developed long-term client relationships by providing exceptional follow-up services.
  • Enhanced customer satisfaction through attentive service and product recommendations.
  • Developed innovative solutions for addressing common retail challenges such as loss prevention, employee retention, and customer engagement.

Security Officer

The Anthem Companies
Washington, DC
05.2019 - 12.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Crew Team Member

Jamba Juice
Washington, DC
03.2019 - 09.2019
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Education

High School Diploma -

Suitland High School
District Heights, MD
05.2015

Skills

  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving
  • Excellent Multitasking
  • Guest Services
  • Telephone Etiquette
  • Team player mentality
  • Hospitality
  • Parental engagement
  • Self-awareness
  • Positive Reinforcement
  • Collaborative learning
  • Youth Advocacy

Timeline

Mentor, At-Risk Youth

IBW
02.2024 - Current

Concierge

NFC Management
04.2023 - Current

Retail Sales Coordinator

Mashalls
11.2019 - 01.2023

Security Officer

The Anthem Companies
05.2019 - 12.2019

Crew Team Member

Jamba Juice
03.2019 - 09.2019

Security Officer

Csc
01.2018 - 02.2024

High School Diploma -

Suitland High School

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Lisa Ratiff