Priscilla Hernandez
El Paso,TX
Overview
20
20
years of professional experience
Work History
Quality Assurance Manager
Deployed Resources
El Paso, TX
01.2023 - Current
- Collaborated with cross-functional teams to develop strategies for improving product quality.
- Established and accomplished goals for improvements in profits, quality and delivery.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Coordinated maintenance activities with outside contractors as required.
- Maintained accurate records of supplies and equipment inventory.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
Store Manager
Dollar Tree
El Paso, TX
07.2016 - 12.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Store Manager
Dollar General
El Paso, TX
01.2012 - 11.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Implemented efficient systems for tracking stock movement.
Store Manager
Family Dollar
El Paso, TX
02.2005 - 10.2011
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Skills
- Internal Audits
- Quality Standards Determination
- Attention to Detail
- Quality assurance experience
- Goals Setting
- Policy Reinforcement
- Human Resource Management
- Budget Management
- Operation Monitoring
Timeline
Quality Assurance Manager
Deployed Resources
01.2023 - Current
Store Manager
Dollar Tree
07.2016 - 12.2019
Store Manager
Dollar General
01.2012 - 11.2016
Store Manager
Family Dollar
02.2005 - 10.2011