Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Priscilla Hernandez

Tucson,AZ

Summary

Skilled in providing outstanding customer service, fostering positive client relationships. Demonstrates rapid learning and adaptability, contributing to team success. Strong communication and listening abilities support effective problem resolution. Motivated to tackle challenges while maintaining solid time management practices.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Jewish Community Center
09.2024 - Current
  • Managed care for one engagement with clients in a group setting of four individuals.
  • Promoted social skills and independence through community outings and skill-building activities.
  • Maintained documentation of client progress, daily activities, and incidents.
  • Collaborated with team lead to implement individual care plans and conduct training sessions.
  • Administered medication and provided mobility assistance as required.

Nail Technician

Splash Nail n' spa
Tucson, Arizona
10.2014 - 08.2025
  • Delivered spa-quality manicures and pedicures through exceptional face-to-face customer service.
  • Maintained organized workstation to elevate overall client experiences.
  • Ensured compliance with OSHA regulations to promote a safe work environment.
  • Collaborated effectively with diverse coworkers to achieve objectives and resolve product-related issues.

Supervisor/ CSR/ Team Training

Nebsco Medical Transportation
Tucson, Arizona
09.2019 - 10.2023
  • Delivered exceptional customer service within medical transportation department.
  • Supervised 13 customer service agents, monitoring attendance and live calls.
  • Conducted one-on-one coaching and training sessions for staff development.
  • Resolved account errors and managed escalation calls effectively.
  • Collaborated with Ahcccs insurance health plans to ensure coverage accuracy.
  • Utilized Micollab systems and Microsoft Word for efficient operations.
  • Created and updated patient accounts while adhering to HIPAA compliance protocols.
  • Verified insurance information and obtained necessary authorizations promptly.

Paraprofessional for SPED

Flowing Wells School District
08.2017 - 05.2020
  • Assisted students in kindergarten through sixth grade with special needs in classroom settings.
  • Facilitated a comfortable learning environment by supporting teachers and managing classroom activities.
  • Conducted errands to the front office and handled necessary paperwork efficiently.
  • Participated in group activities including physical education, music, and computer lab sessions.
  • Led lessons focused on fine motor skills, hygiene practices, yoga, mathematics, and arts for grades K-5.

Education

Cosmetology License -

04.2024

High School Diploma -

Southeastern High School
01.2008

Skills

  • Customer service skills
  • Compliance adherence
  • Team player
  • Quick learning abilities
  • Reliable
  • Interpersonal communication skills
  • Listening skills
  • Time management
  • Problem-solving skills
  • Highly motivated
  • Seeks challenges

Certification

CPR& 1st AIDE

Article 9

References

References available upon request.

Timeline

Direct Support Professional

Jewish Community Center
09.2024 - Current

Supervisor/ CSR/ Team Training

Nebsco Medical Transportation
09.2019 - 10.2023

Paraprofessional for SPED

Flowing Wells School District
08.2017 - 05.2020

Nail Technician

Splash Nail n' spa
10.2014 - 08.2025

Cosmetology License -

High School Diploma -

Southeastern High School

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