Priscilla Hill
Marana,AZ
Summary
Results-oriented healthcare professional with extensive experience in patient-centered care at Banner University Medical Center. Demonstrated success in enhancing patient satisfaction scores and fostering team collaboration through strategic communication and effective mentoring. Expertise in data analysis supports continuous improvement initiatives aligned with organizational goals. Committed to elevating patient outcomes and staff engagement, while seeking an ACNO role to advance the Tucson Market vision and empower nursing teams.
Overview
14
14
years of professional experience
Work History
RN Director, Clinical Care Operations
Banner University Medical Center Tucson and South
10.2023 - Current
- Promote collaboration among multiple departments within BUMCT/S hospitals to impact the length of stay. This includes orchestrating meetings to understand barriers, celebrate wins, and constantly review our current processes to evolve our work to maintain engagement.
- Developing a leadership team to be confident in their leadership skills, and to engage their teams. This involves 1:1 meetings to understand their department, to partner, and to teach how to build goals for the department to work to achieve, and then maintain, with the knowledge to evolve as needed.
- Providing real-time feedback to leaders individually, to celebrate a job well done, as well as to discuss improvement through examples for learning. Leader lessons to develop leaders, to support their teams, and to build engagement.
- Development of a supportive team to assist both facilities in emergent situations, with proper escalations for both internal and external needs. This includes ensuring that our CCO team which includes House Supervisors, SWAT RNs, Resource Pool and Travelers are consistent with real time escalations. This is done by providing tools to our team for problem-solving scenarios, for individual growth.
- Knowledge sharing within the system to collaborate in building efficient support services. This includes being a part of multiple system teams, either as a lead or a member, to drive alignment, escalate concerns from a facility level to problem-solve as a team, learn best practices, and share best practices at BUMCT/S.
- Serve in the community as a member to build relationships of trust among academic institutions. This includes serving on the Tucson Chamber of Commerce, and partnering with Pima JTED.
RN Director, Adult Health and Comprehensive Stroke Program
Banner University Medical Center Tucson
07.2015 - 10.2023
- Served as an operational leader through collaboration among interdisciplinary teams to promote safe patient care through the review of patient safety, throughput, the opening and closing of units, staff development, staff education, patient/staff experience, and effective staffing for the department.
- This was done by promoting a team environment to discuss opportunities and encourage problem-solving as one team, to ensure success for all parties involved.
- Supported Banner University Medical South Campus from December 2015 until October 2021, as it was identified that there was a need for an individual nursing director for the team to meet the needs of the whole facility.
- Supported seven medical units through the development of Associate Directors to lead each space through engagement, empowerment, and vulnerability.
- In the development of the associate directors, attributes taught are accountability, humility, and effective communication to build trust among direct team members, as well as other departments.
- Responsibilities also included maintaining financial stewardship.
- Indicators used to achieve this are productivity management to ensure that worked hours are being used efficiently, and being able to describe variances.
- Reviewing controllable expenses to ensure items for the unit are bought to sustain care delivery and staff satisfaction, as well as to avoid overspending.
- In support of the stroke program, responsibilities included collaborating with neurosurgery and neurology to build action items based on our clinical practice guidelines, to meet our core measures defined by the Joint Commission, and the American Heart Association's Get with the Guidelines for a comprehensive stroke program.
- As opportunities and celebrations arise, the stroke team reaches out to the departments closely involved to develop tactics to continue improving or sustaining current practices.
- Review policies to update to model modern practice through a review of literature and evidence-based practice.
- Participated in projects at the system level to serve as the voice of nursing in current practice through lessons learned and achievements gained at the facility level, supported by nursing literature.
RN Sr. Mgr.
Banner University Medical Center South Campus
10.2013 - 08.2015
- Led a 32-bed unit comprised of patients in the level of care for progressive care, post-operative, and medical-surgical
- During this time, we increased the number of progressive care patients we cared for from 6 to 12 through collaboration to ensure an appropriate level of care was ordered by the provider team and resources available to the bedside nursing team
- Promoted a culture of safety through leader rounding on patients and staff
- This increased staff engagement which aided in decreasing patient falls and increasing patient satisfaction
- Led the unit during a hospital acquisition from UAHN to Banner Health 2015
- Served as Interim Director of Nursing of Adult Health August 2015-November 2015
Clinical Practice
Banner Health
12.2010 - 10.2013
- RN, Mgr., Banner University Medical Center South. Progressive Care Unit, Mar 2013 - Sep 2013.
- RN, Banner University Medical Center South. Telemetry/Medical-Surgical Unit, Apr 2012 - Mar 2013.
- RN, Banner Desert Medical Center. Ortho/Neuro Unit, Nov. 2010 - Apr. 2012.
Education
Ph.D. - Organized Leadership: Healthcare Administration
Grand Canyon University
Phoenix, AZ10-2024
Masters of Science - Nursing with an Emphasis in Public Health
Grand Canyon University
Phoenix, AZ09-2013
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ04-2012
Associates of Applied Sciences - Nursing
Scottsdale Community College
Scottsdale, AZ08-2008
Bachelors of Science - Family and Human Development
Arizona State University
Tempe, AZ05-2006
Skills
- Patient-centered
- Self-motivated
- Change management
- Continuous improvement
- Training and mentoring
- Data analysis
- Patient satisfaction
- Relationship building
- Goal attainment
- Self-reflection
- Organizational skills
- Effective communication
- Team building
- Problem solving
Accomplishments
- Better Together Campaign 2024: Served as co-lead for Tucson Market to organize a campaign that raised funds to support multiple programs within our organization. This team planned for six months on how to build engagement for team members to contribute funds for programs of their choosing. Exceeded our financial goal of $100,000 by raising $117,000.00 and exceeding our participation goal of 5.8% achieving a participation percentage of 6.1%.
- Propio Interpreter Language Service Roll Out 2024: Served as a lead for Acute Hospitals in Tucson to transition to a new language service. As a lead I was responsible to ensure all departments within our two campuses received education along with providing updates leading up to the change.
- Magnet Designation 2023: Collaborated with CNO, fellow RN Directors, and Director of Professional Practice to identify work that has been done by our bedside team to create stories, improve our NDNQI quality indicators, and prepare for the site visit.
- Banner Hospice Inpatient (BHIP) at BUMCT, 10/23, Served as a partner with our system BHIP team, local care coordination, and CPAI to develop the transition to care for end-of-life patients.
- Nurse Entry Transition Unit (NETU), 2022, Developed to support new graduate nurses transitioning into the workforce, with four units operating as a NETU unit as of today. This concept is being used to develop new graduate nurses in the resource pool as a method to continue to recruit and retain nurses.
- Adult Health Patient Placement Grid and Staffing Alignment, 2022, Identified an opportunity to align how adult health completed staffing daily and refresh the definitions for patient populations. In 2025, this was reviewed with the system VP for other facilities to considering implementing.
- Comprehensive Stroke Center, 2019, Obtained designation from the Joint Commission, the first to be accredited by TJC in southern Arizona.
Acknowledgments
- NEC Focus Subgroup: Hospital Acquired Conditions, 2025: Lead for team, working to align goals of system with all facilities.
- Flex Acuity Subgroup, 2024: Serve as member working with CCO leaders across system building toolkit to assist facilities utilize PCU level of care in MS populations.
- Bed Audit Pilot, 2024: Serve as 1 of 4 hospitals implementing audit for system to align licensed beds to MS4 and Capacity Management. Will serve as Subject Matter Expert once audit is complete for other facilities within the system.
- Bed Ahead/Specialty Bed Collaboration with BHTs, 2024: Partnered with CNO/ACNO/CMO, Director of Advanced Practice Practitioners and BHTs leadership to adopt process to bring in external patients to clinical care site for procedure.
- Implementation of Department Scorecards in Clinical Care Operations, 2024: Goal to align all CCO with metrics and measures of both facilities to ensure we are a department supporting overall strategic initiatives.
- Arizona College of Nursing 1st Annual Clinical Partner Summit, 2023: Served as a panelist to discuss innovative partnerships.
- Graduate of Banner Rising Program in 2022.
COVID Acknowledgements
- Global ROSS and Global HUC Development, 2022, Collaborated with two peers to create roles and responsibilities for our team to ensure resources and support were available with challenging staffing.
- Mobility Aides, 2022, Partnered with Physical Therapy to create a role to help promote patient movement and decrease LOS for the identified unit in which success was achieved. Currently redefining the role to better serve the facility vs. an individual unit.
- Low Dose Oxygen 2021: Served on system team to update order in Cerner
- Multiservice Line RN 2020: Participated on a system team to promote retention by providing medical surgical nurses competencies to work in a progressive care unit.
- MSCC 2020: Collaboration with CMO to create a space for end-of-life care during our surge. Partnered with Banner Hospice and BUMCS Psychiatry to provide education to nursing staff and providers.
- Team Nursing 2020: Collaborated with Women and Infant Services to have team members work in adult
Community Outreach
- Pima JTED PCA Pipeline Program, since February 2025: Serve as lead along with CNO/ACNO to partner with local JTED program to coordinate preceptorships. Attend orientation to meet interested students and to promote Banner Health as a place to work due to culture built within nursing.
- Tucson Chamber of Commerce, since October 2024: Serve as facility liaison to collaborate with local colleges to build a preceptor program within Pima County to ensure students and active nurses work as one team.
- American Nurses Association Mentorship Program, since October 2024: Mentor bedside nurses and/or nurse leaders looking to grow in their career.
Publications
- “Learning from the frontline: A qualitative descriptive design of direct care nurses’ description of engagement”, American Nurses Association. myamericannurse.com, Perspectives. January 2025. https://www.myamericannurse.com/learning-from-the-frontline-a-qualitative-descriptive-design-of-direct-care-nurses-description-of-engagement/.
- "Qualitative Descriptive Design of Direct Care Nurses Description of Engagement" , Doctoral Dissertation author Priscilla Hill. April 2024.
Awards
- Winner Tucson Fabulous 50 Nurses, 2023.
- Top 10% Leaders VOICE Survey, 2018
Timeline
RN Director, Clinical Care Operations
Banner University Medical Center Tucson and South
10.2023 - Current
RN Director, Adult Health and Comprehensive Stroke Program
Banner University Medical Center Tucson
07.2015 - 10.2023
RN Sr. Mgr.
Banner University Medical Center South Campus
10.2013 - 08.2015
Clinical Practice
Banner Health
12.2010 - 10.2013
Ph.D. - Organized Leadership: Healthcare Administration
Grand Canyon University
Masters of Science - Nursing with an Emphasis in Public Health
Grand Canyon University
Bachelor of Science - Nursing
Grand Canyon University
Associates of Applied Sciences - Nursing
Scottsdale Community College
Bachelors of Science - Family and Human Development
Arizona State University
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