Priscilla Hngak
Indianapolis,IN
Summary
Detail-oriented operations professional skilled in workflow optimization, operational tracking, and quality assurance for warehouse and logistics environments. Focus on improving productivity through root-cause analysis and process refinement. Ensure consistent compliance with quality standards and performance metrics.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Group Coordinator Lead
DHL Supply Chain
Whiteland, IN
08.2026 - Current
- Tracked daily productivity and operational performance, identified gaps, and recommended improvements to leadership.
- Resolved workflow and productivity issues by collaborating with team members and leadership to address operational challenges.
- Communicated daily operational priorities, performance updates, and process expectations to team members and leadership.
- Worked with multiple teams to resolve operational issues and keep warehouse operations running smoothly.
- Supported daily warehouse operations and assisted team members in meeting productivity, quality, and operational goals.
Customer Service Representative (International)
DHL Supply Chain
Whiteland, Indiana
04.2026 - 07.2026
- Monitored international shipments, resolved issues, and maintained accurate delivery details.
- Collaborated with multiple teams to address shipment problems and facilitate seamless international operations.
- Coordinated international freight with internal teams, drivers, and customers to ensure timely shipment.
- Prepared shipment paperwork and followed required international processes and requirements.
Quality Technician
DHL Supply Chain
Whiteland, Indiana
11.2025 - 03.2026
- Verified parts and shipments for quality and accuracy compliance, ensuring adherence to standards.
- Identified and reported quality concerns and shipment discrepancies, contributing to mistake prevention and reduction of rework.
- Followed standard procedures to keep quality results consistent and accurate.
- Collaborated with team members to resolve quality issues, enhancing daily operational effectiveness.
Event Planner
Just Pop In!
Indianapolis, Indiana
06.2024 - 11.2025
- Coordinated private events with clients months in advance, managing details, timelines, and special requests to ensure seamless execution.
- Engaged with clients to understand needs and develop personalized event plans that align with their vision.
- Addressed last-minute changes and customer concerns promptly, ensuring events proceeded without disruption.
- Supported team members with event setup, services, and execution while balancing multiple events and priorities.
Skills
- Operations management
- Workflow optimization
- Operational efficiency
- Quality assurance
- Logistics management
- Team leadership
- Problem solving
- Customer communication
Languages
English
Native/ Bilingual
Burmese
Native/ Bilingual
Falam, Chin
Native/ Bilingual
Timeline
Group Coordinator Lead
DHL Supply Chain
08.2026 - Current
Customer Service Representative (International)
DHL Supply Chain
04.2026 - 07.2026
Quality Technician
DHL Supply Chain
11.2025 - 03.2026
Event Planner
Just Pop In!
06.2024 - 11.2025