Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Jones-Jordan

3721 Iris Circle,VA

Summary

Dynamic Client Service Representative with extensive experience at Bank of America, excelling in customer support and payment processing. Proven track record of managing high-volume loan applications and delivering exceptional service under pressure. Skilled in maintaining confidentiality and enhancing client communication, contributing to team success and client satisfaction.

Overview

24
24
years of professional experience

Work History

Client Service Representative II

Bank of America
09.2015 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Mortgage Loan Processor

Bank of America
04.2010 - 09.2015
  • Collaborated with Loan Officers to ensure accurate service throughout mortgage process.
  • Managed high volume of loan applications, consistently exceeding processing timeframes.
  • Reviewed loan documentation and executed data entry to support team initiatives.
  • Addressed conditions from underwriting departments to guarantee timely resolutions.

Mortgage Loan Processor

Bank of America
12.2000 - 04.2008
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Handled any conditions sent from underwriting departments.
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.

Education

Associate of Applied Science -

Brightpoint Community College
Chesterfield, VA
12-2025

High School Diploma -

Peterburg High School
Petersburg, VA
06-1983

Skills

  • Customer support
  • Payment processing
  • Customer focus
  • Call center experience

Timeline

Client Service Representative II

Bank of America
09.2015 - Current

Mortgage Loan Processor

Bank of America
04.2010 - 09.2015

Mortgage Loan Processor

Bank of America
12.2000 - 04.2008

Associate of Applied Science -

Brightpoint Community College

High School Diploma -

Peterburg High School

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Priscilla Jones-Jordan