Priscilla Juarez
Pacoima,United States
Summary
Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Develops strong working relationships with teams to boost performance and meet objectives. Prioritize projects and multitask effectively to achieve project goals.
Overview
10
10
years of professional experience
Work History
Billing and Customer Service Supervisor
Broadvoice
08.2017 - Current
- Coaches employees through day-to-day work and complex problems.
- Actively supports service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducts training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Monitors metrics and developed actionable insights to improve efficiency and creating streamline processes.
- Process and coordinate telecommunications service orders using external provider systems (AT&T and Frontier), verifying customer data, tracking order status, and resolving discrepancies to ensure accurate and timely completion
Billing Representative
Broadvoice
11.2015 - 08.2017
- Analyzed and corrected data discrepancies within digital account systems.
- Assessed accounts for payment status and reached out to customers.
- Processed and managed customer data and billing within computer-based information systems.
- Providing accurate and detailed transaction logs to credit card companies for chargebacks.
Education
San Fernando Senior High School
San Fernando, CASkills
- Microsoft Office Suite
- MS Excel
- Quality Assurance
- Workflow Management
- Verbal and Written Communication
- Detail Oriented
- Customer Service
Timeline
Billing and Customer Service Supervisor
Broadvoice
08.2017 - Current
Billing Representative
Broadvoice
11.2015 - 08.2017
San Fernando Senior High School