Patricia Sanders
Columbus,OH
Summary
Dynamic professional with a proven track record at Charter Communications, excelling in customer experience management and emotional intelligence. Adept at leveraging digital strategy to enhance brand presence and streamline operations. Recognized for improving appointment efficiency and fostering customer loyalty through empathetic communication and critical problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service & Billing Representative
Charter Communications
Columbus, OH
01.2024 - 08.2024
- Provided personalized support to cable customers on billing issues, payments, and account inquiries.
- Leveraged empathy and clear communication to strengthen customer satisfaction and loyalty.
- Partnered with management to resolve escalated concerns, balancing customer needs with company policies.
Patient Support Specialist - Endocrinology
North Shore Hospital
Skokie, IL
04.2023 - 07.2023
- Supported patients with scheduling, insurance verification, and payment processing.
- Improved appointment efficiency by managing reminders and minimizing no-shows.
- Delivered compassionate front-line service in a high-volume healthcare setting.
- Responded to high-volume patient calls in a medical call center, managing appointments, addressing inquiries, and routing callers to appropriate providers or departments to ensure seamless patient support.
Social Media Manager
HIT USA Radio
Remote
04.2020 - 12.2022
- Built brand awareness through original content creation, SEO strategy, and cross-platform campaigns.
- Boosted digital engagement by analyzing metrics and tailoring content to audience preferences.
- Maintained brand consistency across social, web, and marketing materials.
- Researched digital trends to keep strategies fresh and competitive.
Operations Manager
Daily Home Health Care Services
Chicago, IL
07.2019 - 03.2020
- Oversaw daily operations including caregiver recruitment, payroll, and scheduling.
- Implemented COVID-19 protocols and compliance measures to protect staff and clients.
- Increased efficiency through workforce management tools and process streamlining.
Social Media & Office Manager
New Image Management & Artist Development
Atlanta, GA
01.2007 - 07.2019
- Designed and executed social media campaigns for high-profile entertainment clients.
- Strengthened online presence with press releases, marketing campaigns, and PR outreach.
- Coordinated celebrity bookings, contracts, and event logistics.
- Balanced creative marketing duties with operational responsibilities at the front office.
Education
Bachelor's Degree - Internet Marketing
University of Full Sail
Winter Park, FL01.2016
Skills
- Leadership and team development
- Customer experience management
- Digital strategy and social media
- Brand development and marketing
- Workforce scheduling and coordination
- Critical thinking and problem solving
- Emotional intelligence and empathy
- Process improvement and efficiency
- Salesforce and Microsoft Dynamics
- Zendesk and Zoho
- CSG and Agent OS
- Citrix and Homebase
- Microsoft Office Suite
- Social media platforms
- SEO strategy
Technical Proficiency
Salesforce, Microsoft Dynamics, Zendesk, Zoho, CSG, Agent OS, Citrix, Homebase, Microsoft Office Suite (Word, Excel, Outlook), Social Media Platforms, SEO Strategy
References
References available upon request.
Timeline
Customer Service & Billing Representative
Charter Communications
01.2024 - 08.2024
Patient Support Specialist - Endocrinology
North Shore Hospital
04.2023 - 07.2023
Social Media Manager
HIT USA Radio
04.2020 - 12.2022
Operations Manager
Daily Home Health Care Services
07.2019 - 03.2020
Social Media & Office Manager
New Image Management & Artist Development
01.2007 - 07.2019
Bachelor's Degree - Internet Marketing
University of Full Sail