Priscilla Lara
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Customer Service Representative IV
State of Arizona: Department of Health Services
07.2019 - 05.2023
- Provided complete and accurate service to applicants for birth and death certificate requests as well as Medical Marijuana applicants through the quality review and shipment of records and cards to applicants
- Ensured all mail is enveloped and properly secured each day
- Sorted, opened, and reviewed incoming mail and distributed to the appropriate area
- Answered telephone calls and gave appropriate guidance and information to the caller to facilitate resolution of the issue
- Researched the various databases to identify a record, order information and or status of an order
- Logged, documented, and filed returned mail
- Contacted customers to verify address information
- Prepared logs, reports, and statements for monthly accounting and archiving
- Reviewed and approved/disapproved customer applications
- Interpret and applied statutes, rules, policies and procedures
- Assisted with special projects requiring research, documentation, filing, and organizing for delayed birth registration.
Library Assistant
City of Phoenix, Ocotillo Library
03.2011 - 11.2012
- Coordinated the activities of the circulation desk and/or sort functions; resolves credit disputes and difficult or unusual problems related to circulation; and provided customer service in person, via phone and email
- Logged in returned books and put in new books and magazines into the system
- Handled money and cash register.
Para- Professional and Attendance Clerk
Roosevelt School District, Bernard Black Elementary
08.2005 - 05.2009
- Processed confidential files pertaining to every student
- I handled all attendance of students
- Performed receptionist duties; answered phones, handled all copying, faxing, sorting and distributing mail
- I provided front office service to external visitors and internal staff
- I held a position of a Para-Pro for grades 4th through 8th and all special areas
- I filled in as a substitute for missing teachers
- Para Pro for the library handled all check out/in duties, had kinder through 8th grades, handled inventory and fines and assisted with financial operations.
Filing clerk, Assistant Secretary
LAW OFFICES OF DOROTHEA P. KREAGER
01.2005 - 04.2005
- I executed a variety of office administrative and/or secretarial support activities from scheduling meetings, maintaining record-keeping systems, filing deadline documents, responding to inquiries, taking minutes and sending them out professional correspondence
- Performed cashier responsibilities.
Senior Authorization and Account Representative
May Credit National Bank Of Arizona
10.2000 - 03.2003
- Processed incoming calls from direct customers and assisted them with their accounts, transactions, handled revolving accounts, answered general questions and conducted fraud prevention
- Maintained record-keeping system; providing customer service; databases and spreadsheets
Education
Bachelor Arts in Interdisplinary Studies: Theatre/Communications -
College of Interdisplinary Studies, Arizona State University
05.2005
Skills
- Budget management
- Exceptional customer service skills
- Microsoft Office applications
- Data Collection
- Appointment Scheduling
- Paperwork Processing
- Complaint Resolution
- Call Management
Timeline
Customer Service Representative IV
State of Arizona: Department of Health Services
07.2019 - 05.2023
Library Assistant
City of Phoenix, Ocotillo Library
03.2011 - 11.2012
Para- Professional and Attendance Clerk
Roosevelt School District, Bernard Black Elementary
08.2005 - 05.2009
Filing clerk, Assistant Secretary
LAW OFFICES OF DOROTHEA P. KREAGER
01.2005 - 04.2005
Senior Authorization and Account Representative
May Credit National Bank Of Arizona
10.2000 - 03.2003
Bachelor Arts in Interdisplinary Studies: Theatre/Communications -
College of Interdisplinary Studies, Arizona State University
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