Priscilla Leandro
Sugar Hill,GA
Summary
Proven leader in healthcare, adapt at enhancing patient satisfaction and engagement at Northside Hospital Forsyth through effective relationship building and complex problem-solving. Skilled in customer service and time management, I significantly contribute to team efficiency and patient care quality. Demonstrates excellence in fostering a safe, inclusive environment, ensuring high standards of care and service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Care Associate
Northside Hospital Forsyth
08.2020 - Current
- Developed and implemented strategies to increase patient satisfaction and engagement.
- Established strong relationships with charge nurse and team leads.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answering phones for an administrative neurology unit.
- complete scheduling
- Files and copies reports and other documents as required.
- Communicates report status or content to referring physicians and patients.
- Call in consults for physicians.
- Start up and organize patients charts.
- Maintaine a professional and friendly communication with patients at all times
Patient Care Technician
Nashoba Valley Hospital
03.2017 - 02.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Education
Some College - Physical Therapy
Mount Wachusett Community College
Gardner, MASkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Workplace Safety
- Cash Handling
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- New Hire Training
- Customer service orientation
Certification
I won employee of the year.
Timeline
Clinical Care Associate
Northside Hospital Forsyth
08.2020 - Current
Patient Care Technician
Nashoba Valley Hospital
03.2017 - 02.2020
Some College - Physical Therapy
Mount Wachusett Community College
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