Priscilla Lopez
Dallas,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Quality Control Inspector
Pioneer Balloon Company
10.2022 - Current
- Resolved customer complaints by investigating problems and developing solutions by phone and in-person.
- Contributed to successful ISO certification processes by adhering strictly to international quality management standards during inspections.
- Collaborated with production staff to establish and meet quality standards as well as streamlines inspection process.
- Performed visual inspections and non-destructive tests where appropriate while following safety protocols.
- Provided feedback to production team regarding product quality.
- Inspected and recorded incoming and outgoing materials for accuracy and quality and reported on data sheets.
- Sampled products to verify compliance with standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Customer Service Liaison
Fair Park - State Fair Of Texas
01.2017 - 09.2022
- Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
- Managed 100 incoming high call volumes while maintaining professional and empathetic demeanor with customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction by phone and in-person.
- Implemented innovative solutions for common customer issues, resulting in reduced complaint frequency by phone and in-person.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by responding with extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Clarified customer service issues, root cause and followed-through as well as determined all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
ATS Call Center
03.2012 - 09.2017
- Managed approximately 60 calls while maintaining professional and empathetic demeanor with customers.
- Fostered customer-centric culture within our team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines with courtesy and professionalism while meeting service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Education
High School Diploma -
Irving High School
Irving, TX05.2001
Skills
- Data Entry
- Call Management
- Data Collection
- Dispute Resolution
- Quality Assurance Controls
- Microsoft Outlook
- Payment Processing
Languages
Spanish
English
Timeline
Quality Control Inspector
Pioneer Balloon Company
10.2022 - Current
Customer Service Liaison
Fair Park - State Fair Of Texas
01.2017 - 09.2022
Customer Service Representative
ATS Call Center
03.2012 - 09.2017
High School Diploma -
Irving High School
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