Priscilla Lopez
Downey,CA
Summary
Excellent Customer Service Experience. Proficiency in Microsoft Office 2016: Word, Excel, Outlook, Access, and PowerPoint. Strong communicator and client-focused with high attention to detail. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Skilled Community Health Worker with background in providing health education and resources to diverse communities. Experience includes performing outreach activities, managing caseloads, and coordinating with healthcare providers to ensure optimal client care. Strengths lie in communication skills, cultural sensitivity, and knowledge of public health issues. Previous work showcases ability to make significant impact on community health through advocacy, education, and direct service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Health Worker
United American Indian Involvement
Los Angeles, Ca
10.2022 - Current
- Increase awareness in the Native American/Alaskan Native Community around COVID-19 mitigation.
- Conduct monthly community workshops, providing health education.
- Conduct in-person, social media, phone call, and email outreach to provide impacted communities with COVID-19 information about testing, contact tracing, quarantine/isolation, vaccinations, and referrals for other resources.
- Provide case management to American Indian/Alaskan Native community, provide support through home visitation and needs assessment.
- Provide clinical and community referrals as community support in Los Angeles County and Orange County.
- Distribute PPE to the Native American community in Los Angeles County, and Orange County.
- Promote UAII services and recruit eligible Native Americans, and Alaskan Natives living in Los Angeles County to enroll in UAII services.
- Utilize cloud-based data entry systems to accurately document, track, and measure CHW outreach efforts, including learning, navigating, and using new applications/software for phones (Android) and computers (Microsoft). Utilize ECW (E Clinical Works) to document patient interactions.
Office Assistant
Walking Shield
Costa Mesa, Ca
03.2022 - 01.2024
- Provide clerical and administrative support to the Senior Program Manager and Program Specialists
- Prepares presentation packets, filing, and data entry, assists with paperwork, copy, fax, and maintains files and logs
- Send/answer emails and phone calls, compose and send thank you letters sort donated clothing, and hygiene products, and organized warehouse
- Assisted with case management of scholarship recipients
- Assist in event planning and execution
- Provide administrative assistance as directed by the Executive Director
Cerritos College Work-Study
Arturo Sanchez Elementary School
Norwalk, Ca
03.2018 - 02.2020
- Worked as an interventionist providing case management to students with learning disabilities and their families, pulling small groups of children out of class throughout the school day who were English language learners, students with 504 educational plans, IEPs, and behavioral challenges to work on word fluency, pronunciation, and reading
- Assisted ITOSA in testing students' literacy and comprehension
- Provided supervision during the state, district, and iReady testing throughout the school year
- Assisted teachers of grades TK-5th in organizing their classrooms, grading homework, preparing homework packets, assisted in small classroom instruction, and provided individual tutoring in any subject when needed
- Learned to repair books for the librarian, volunteer for student book fairs, collect library books for students, check returned books, and restock them as needed
- Created motivational wall displays in the school computer laps in order to encourage students to stay dedicated during their testing and learning time in the lab
- Assisted office staff in reorganizing, labeling, and filing students' folders
Graveyard Dispatcher
Branson's Tow
Artesia, Ca
06.2015 - 12.2017
- Evening manager over graveyard shift, answered phone lines in emergency response situations for Cerritos College, Lakewood, and Cerritos Sheriff Departments, including CHP and client request emergency services
- Organized a Tow schedule for dealerships, mechanics, Uhaul, and security services
- Received over-the-phone payments, and provide fax, and email services
- Managed a high velocity of incoming calls as well as managed and dispatched calls to the night staff
- Recorded inventory, calls in, calls dispatched, and forms of payment
Education
Bachelors of Arts Degree - Behavioral Science
Cal State University Dominguez Hills
Carson, Ca05.2022
Associate Degree - Behavioral Science
Cerritos College
Cerritos, Ca05.2020
High School Diploma -
Norwalk High
Norwalk, Ca06.2009
Skills
- Excellent Customer Service Experience
- Proficiency in Microsoft Office 2016: Word
- Proficiency in Microsoft Office 2016: Excel
- Proficiency in Microsoft Office 2016: Outlook
- Proficiency in Microsoft Office 2016: Access
- Proficiency in Microsoft Office 2016: PowerPoint
- Strong communicator
- Client-focused
- High attention to detail
Volunteer Experience
- Gauldin Elementary P.T.A, Downey, CA, Current Board Member, In charge of membership., Promote membership to parents and the community., Collect memberships and provide spreadsheets to the treasurer., Collaborate with the P.T.A board on creating events.
- Native American Indian Student Association CSUDH, Carson, CA, Secretary, Collaborate with the board in scheduling meetings., Record meeting notes and disburse records., Assist in event planning and outreach booths.
Certification
- Community Health Worker Certification
- Youth Mental Health First Aid USA Certification
- IHS Health Insurance Portability and Accountability Act Certification
- IHS 42 CFR Part 2 Substance Use Disorder Confidentiality Certification
- IHS Privacy Act Basics Certification
- IHS Health Insurance Portability and Accountability Act Certificate
- Child Abuse & Neglect Mandated Reporter Certificate
- Elder/ Dependent Adult Abuse & Neglect Mandated Reporter Certificate
- Climate Resilience Practicum
Languages
English
Native/ Bilingual
Cahuilla
Limited
Spanish
Limited
Affiliations
- Volunteer at different non-profit Native Organizations. California Native Vote Project and Walking Shield.
- I helped establish and present the KEEPCHA program, Keeping Community and Hope Alive an education program for Native American Children ages 0 - 5 and their families.
Timeline
Community Health Worker
United American Indian Involvement
10.2022 - Current
Office Assistant
Walking Shield
03.2022 - 01.2024
Cerritos College Work-Study
Arturo Sanchez Elementary School
03.2018 - 02.2020
Graveyard Dispatcher
Branson's Tow
06.2015 - 12.2017
Bachelors of Arts Degree - Behavioral Science
Cal State University Dominguez Hills
Associate Degree - Behavioral Science
Cerritos College
High School Diploma -
Norwalk High
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