Priscilla Major
West Columbia,SC
Summary
Experienced Mental Health Specialist with a strong background in patient care, crisis intervention, and therapeutic support. Skilled at collaborating within multidisciplinary teams, maintaining high standards of care, and adapting to changing needs. Recognized for clear communication, reliability, and dedication to improving outcomes for individuals in need.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dorm Leader/Residential Counselor
Three Rivers Midlands
West Columbia, SC
09.2016 - 02.2025
- Collaborated with interdisciplinary teams to coordinate comprehensive care services for residents with complex needs.
- Served as a role model for staff by demonstrating professionalism, empathy, and a strong work ethic in all interactions with residents.
- Led team meetings to discuss resident progress, address concerns, and develop strategies for continuous improvement.
- Assisted in the transportation of residents to off campus scheduled medical appointments.
- Supervised team of residential counselors while managing 24-hour behavioral health facility for children of the ages 6 to 18 with mental health disorders and behavioral issues.
- Provided crisis management and intervention during emergency situations.
- Maintained a safe and therapeutic environment for residents by conducting regular safety checks and adhering to established protocols.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Facilitated group sessions to help clients develop coping strategies and social skills.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted individuals with daily living activities.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted rounds and documented residents behavior and immediately reported changes to supervising nurse.
Security Dispatcher/Security Shift Supervisor
Sizemore Security Inc.
Columbia, SC
06.2002 - 09.2023
- Maintained daily logs of patrolled facilities, call logs, and incident reports.
- Supervised and communicated clear and concise directions to patrol officers on procedures, protocols, and effective responses to security and fire alarms.
- Scheduled service calls regarding discrepancies to facilities.
- Updated data entry records of personal for photo identification, security codes, and proximity cards for building entry to 81 facilities.
- Prepared timekeeping payroll calculations for over 20 employees to Security Services Manager.
- Monitored fire alarms and security CCTV systems.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
Cottage Coordinator
Epworth Children's Home
West Columbia, SC
03.2009 - 05.2015
- Collaborated with interdisciplinary teams to coordinate comprehensive care services for residents with complex needs.
- Served as a role model for staff by demonstrating professionalism, empathy, and a strong work ethic in all interactions with residents.
- Led team meetings to discuss resident progress, address concerns, and develop strategies for continuous improvement.
- Assisted in the transportation of residents to off campus scheduled medical appointments.
- Supervised team of residential counselors while managing 24-hour behavioral health facility for children of the ages 6 to 18 with mental health disorders and behavioral issues.
- Provided crisis management and intervention during emergency situations.
- Maintained a safe and therapeutic environment for residents by conducting regular safety checks and adhering to established protocols.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Facilitated group sessions to help clients develop coping strategies and social skills.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted individuals with daily living activities.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted rounds and documented residents behavior and immediately reported changes to supervising nurse.
Education
Bachelor of Arts - Behavioral Science
Columbia College
Columbia, SCSkills
- Psychiatric care
- Trauma-informed care
- Problem-solving
- Relationship building
- De-escalation techniques
- Crisis intervention
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Effective communication
- Adaptability and flexibility
- Team building
- Interpersonal skills
- Professional boundaries
- Client advocacy
- Therapeutic techniques
- Family support
Accomplishments
- Achieved Employee of the Month by completing observation rounds with accuracy and efficiency.
Certification
- First Aid/CPR Certified
- NCI With Advanced Physical Skills Training, 3rd Edition Training, Crisis Prevention Institute - [3/1/2024]
Timeline
Dorm Leader/Residential Counselor
Three Rivers Midlands
09.2016 - 02.2025
Cottage Coordinator
Epworth Children's Home
03.2009 - 05.2015
Security Dispatcher/Security Shift Supervisor
Sizemore Security Inc.
06.2002 - 09.2023
Bachelor of Arts - Behavioral Science
Columbia College