Priscilla Maphosa
Austin,TX
Overview
2
2
years of professional experience
Work History
Food and Beverage Attendant
The Personnel Store
04.2023 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Restaurant Hostess
Tumi Staffing
04.2023 - 09.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Wine Sales Representative
Fixe
01.2023 - 09.2023
- Collaborated with marketing team to create promotional materials that increased brand recognition among consumers.
- Analyzed competitor offerings to develop unique selling propositions for various wine products within the portfolio.
- Assisted winemakers in refining their product offerings based on customer feedback and preferences gathered during tastings.
- Leveraged social media platforms for promotion of wine brands, resulting in increased brand awareness and customer engagement.
Education
Hospital Management - Hospitality
01.1988
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Cash Handling
- Complex Problem-Solving
- Scheduling
- Assertiveness
- Handling Complaints
- Personal presentation
- Relationship Building
- Reservation handling
- Coordinating tasks
- Table Bussing
- Guest Relations
- Payment Processing
- Judgment and Decision Making
- Supply Restocking
- POS system operations
- Restaurant layout knowledge
- Social Perceptiveness
- Menu Memorization
- Reservation planning
- Server Support
- Memory retention
- Service prioritization
- Dining room management
- Familiarity with POS systems
- Front-of-house display creation
- Reservations Coordination
- Group reservations management
- Sales and Marketing
- Reservation coordination
- Guest Relations Management
- Menu presentation
- Safe Food Handling
- Efficient seating
- Reading Comprehension
- Food station setup
- Quality Control Analysis
- Item promotion
- Bill computation
- Dining area maintenance
- Monitoring performance
- Food inspection
- Menu board art
- Food Running
- Table setting knowledge
- Reservation Management
- Guest Greeting and Seating
- Hospitality best practices
Timeline
Food and Beverage Attendant - The Personnel Store
04.2023 - Current
Restaurant Hostess - Tumi Staffing
04.2023 - 09.2023
Wine Sales Representative - Fixe
01.2023 - 09.2023
Beyhan College - Hospital Management , Hospitality
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