Priscilla Martus
Whittier,CA
Summary
Dynamic leader with a proven track record at Pacific Sotheby's Realty, enhancing client satisfaction and streamlining the home buying process. Skilled in negotiation and customer relationship management, I excel in team leadership and strategic planning, achieving significant improvements in productivity and efficiency. Committed to delivering exceptional results through meticulous attention to detail and a positive attitude. Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
26
26
years of professional experience
Work History
Residential Realtor
Pacific Sotheby's Realty
11.2017 - Current
- Ensured timely completion of necessary paperwork, coordinating with various parties throughout transactions for seamless progress towards closing dates.
- Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
Production Manager
Baby Phat, LLC
01.1999 - 10.2011
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Monitored team budgets to keep projects on task and avoid waste.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
- Coordinated with sales and marketing to align production schedules with market demands, optimizing inventory levels.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Education
No Degree - Psychology
Rio Hondo College
Whittier, CAHigh School Diploma -
St.Paul High School
Santa Fe Springs, CA06.1985
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Schedule Preparation
- Negotiation
- Teamwork and Collaboration
- Decision-Making
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Professional and Courteous
- Negotiation and Conflict Resolution
- Good Judgment
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Residential Realtor
Pacific Sotheby's Realty
11.2017 - Current
Production Manager
Baby Phat, LLC
01.1999 - 10.2011
No Degree - Psychology
Rio Hondo College
High School Diploma -
St.Paul High School
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