Priscilla McKale
Summary
Personable and knowledgeable when it comes to crisis situation. Able to react to crisis in a calm and being empathic to the client. Knowledgeable in behavioral health interventions such as cognitive behavioral theory.
Overview
15
15
years of professional experience
Work History
Student Intern
Aliviane, Inc.
02.2024 - Current
- I am a student intern at a recovery residential center for clients dealing with addiction
- I co-facilitate therapy groups and do progress notes
- I have 3 clients that I use therapeutic techniques
Customer Service
HCL
01.2021 - 12.2022
- Would set up candidates to test
- Answered questions about test and would bill candidate
Customer Service Specialist
ALORICA
09.2010 - 11.2012
- Answered calls about billing
- Troubleshoot customer cell phone
- Answered complaints and product questions
Customer Service Specialist
GC Services
07.2009 - 08.2010
- Answered billing questions from customers regarding their gas utility bills
- Resolved customer complaints and would answer any questions about their service
Education
Master's degree - Mental Health Counseling
Grand Canyon University
Phoenix, AZ03-2025
Bachelor's of Science - Behavioral Health
GRAND CANYON UNIVERSITY
06.2021
Skills
- Referrals and Networking
- Case management
- Crisis intervention
- Excellent computer skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Individual Counseling
- Group Counseling
- Addiction Counseling
- Mental Health Counseling
- Motivational Interviewing
- Behavioral Therapy
- Interviewing
Languages
Spanish
Native or Bilingual
Timeline
Student Intern
Aliviane, Inc.
02.2024 - Current
Customer Service
HCL
01.2021 - 12.2022
Customer Service Specialist
ALORICA
09.2010 - 11.2012
Customer Service Specialist
GC Services
07.2009 - 08.2010
Bachelor's of Science - Behavioral Health
GRAND CANYON UNIVERSITY
Master's degree - Mental Health Counseling
Grand Canyon University
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