Summary
Work History
Education
Skills
Awards
Volunteer Experience
Timeline
Generic

Priscilla Mensah

Waldorf,MD

Summary

I’m someone who thrives on turning challenges into opportunities. Whether it’s navigating complex projects or finding creative solutions to everyday problems, I’m proud of my ability to stay focused and deliver results. I’ve been recognized for my strong work ethic, attention to detail, and ability to communicate clearly, which has helped me succeed in both team environments and independent roles. My passion for continuous improvement keeps me motivated to learn new skills and tackle bigger goals!

Work History

Remote Customer Service Representative

CVS Pharmacy
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Registered Behavior Technician

RBT
  • Implemented ABA interventions that helped clients make measurable progress
  • Maintained accurate, detailed client reports to support team communication

DSS

CSS
  • Developed personalized support plans, improving client satisfaction
  • Assisted in improving service delivery through streamlined case management

Receptionist

Holiday Inn
  • Streamlined guest check-ins and improved overall service efficiency
  • Resolved guest concerns, fostering better customer relations

Cashier

Weis
  • Maintained transaction accuracy during peak hours
  • Handled customer transactions efficiently, reducing checkout times

Host, Server, Cook

Noodles & Company
  • Optimized food prep for faster service times
  • Increased sales through effective upselling

Sales Associate

Gabe's
  • Exceeded daily sales targets by providing excellent customer service
  • Improved store organization for a better shopping experience

Host & Server

IHOP
  • Delivered quick, friendly service, enhancing the guest experience
  • Received consistent positive feedback from customers

Education

Associate -

Montgomery College
Rockville, MD
2022

Diploma/GED -

Gaithersburg High School
Gaithersburg, MD
2019

Skills

  • Proficient in Google Docs
  • Proficient in Microsoft PowerPoint
  • Data Analysis
  • Customer service skill
  • Strong written communication skills
  • Strong verbal communication skills
  • Strong organizational abilities
  • Innovate
  • Skills in maintaining accuracy
  • Ability to work effectively in a team
  • Time management skills
  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management

Awards

  • CPR Certification
  • CNA certification
  • Employee of the month
  • Top sales associate
  • Outstanding Leadership Award
  • Community Service Award
  • Academic Excellence Award

Volunteer Experience

  • Gaithersburg High School, Child Development Club, 08/01/17 - 05/31/19, Assistant Coordinated meeting logistics and attendance facilitated group activities and outings
  • House of Prayer Evangelist Ministry, Gaithersburg, MD, Head Lead of Sunday School, Organized and facilitated engaging activities for Sunday school children, Provided child care services for younger attendees, Contributed to Gaithersburg High School's international night program
  • Various Charitable Causes, Additional Volunteer Activities, Organized and participated in fundraisers for various charitable causes, Assisted with community outreach events, including food drives and clothing donations, Collaborated with local organizations to support underprivileged families through holiday gift drives

Timeline

Remote Customer Service Representative

CVS Pharmacy

Registered Behavior Technician

RBT

DSS

CSS

Receptionist

Holiday Inn

Cashier

Weis

Host, Server, Cook

Noodles & Company

Sales Associate

Gabe's

Host & Server

IHOP

Associate -

Montgomery College

Diploma/GED -

Gaithersburg High School

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Priscilla Mensah