Priscilla Moreno
Ingleside,TX
Summary
Meticulous bilingual Medical Office Specialist with 10 years of hands-on experience. Keeps office running smoothly by handling appointment setting, using medical software applications and performing clerical duties. Caring, compassionate and always professional. Equipped to handle fast-paced office operations with continuous flow of patients and assignments.
Overview
11
11
years of professional experience
Work History
Receptionist
Humpal Physical Therapy
Portland, TX
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and therapy staff, enhancing service delivery.
- Responded to patient inquiries with professionalism, fostering a welcoming environment.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Medical Office Specialist
Coastal Bend Cancer Center
Corpus Christi, TX
05.2015 - 08.2021
- Managed multi-line phone system by handling high volume of callers per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Offered ample support to team members and patients with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
Education
Student - Psychology
Del Mar College
Corpus Christi, TXSkills
- Compassionate Communication
- Teamwork
- Fluent in English/Spanish
- Phone Etiquette
- Computer skills
- Medical Recordkeeping
- Scheduling Tests and Procedures
- Patient Referral
- Appointment Scheduling
- Verbal and Written Communication
- Patient Relations
- Administrative Duties
- Adaptable and Flexible
- Attention to Detail
Timeline
Receptionist
Humpal Physical Therapy
08.2022 - Current
Medical Office Specialist
Coastal Bend Cancer Center
05.2015 - 08.2021
Student - Psychology
Del Mar College