Priscilla Mormile

• Coordinated employee scheduling, problem-solving alternatives, and replacements.
• Hired, trained, and evaluated employees.
• Managed daily employee activities.
• Responsible for the evaluation of over 100 kids in 30-minute increments
• Responsible for the safety of over 100 kids in 30-minute increments
• Ensured coverage to relieve staff during absences or breaks.
• Answered incoming calls and directed callers to the appropriate department or employee, solving customer queries, incidents, or complaints.
• Maintained a positive working relationship with staff and management.
• Greeted visitors, clients, and guests in a friendly, but professional manner.
• Developed and maintained positive relationships with internal customers through effective communication.
• Ensured the front desk maintained a positive first impression.
• Discretely maintained client and employee confidentiality.
• Ensured that inventory was properly stocked and counted.
• Managed and organized databases to reflect current data
• Acknowledged by leadership for delivering outstanding customer assistance
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions
• Exceeded customer satisfaction by finding creative solutions to problems
• Provided support and guidance to colleagues to maintain a collaborative work environment
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment
• Completed day-to-day duties accurately and efficiently
• Contacted customers with requests, and provided solutions to improve satisfaction.
• Converted significant promotional parents to full customers.

• Observed participants during classes, watching for issues and incorrect techniques.
• Instructed participants in proper stroke techniques to encourage self-reliant swimming.
• Demonstrated proper breathing techniques
• Explained and taught proper strokes.
• Encouraged students to build confidence in and out of water by making swimming fun.
• Provided swimming instruction to individuals from 3 months to 12 years old.
• Provided assistance to students with special needs, adapting teaching methods to meet individual requirements.

Certifications:

• CPR
• Lifeguard
• CPO