Priscilla Okaiteye
Los Angeles,CA
Overview
4
4
years of professional experience
Work History
Administrative Assistant
New Designs School
08.2021 - 01.2022
- Managed, answered and routed 100+ in/outbound calls, and took messages day to day
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Maintained appointment and meeting calendars for executives and senior managers using Google calendar, Boomerang, Slack and Zoom.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Processed 50+ financial documents, contracts, expense reports, invoices, etc daily.
Client Representative
Benevolent Health
08.2020 - 09.2021
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled up to 10+ open claims/cases a day and ensured client satisfaction
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Led analytics, communication and organizational tasks to oversee product support and interface with customers.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Student Supervisor
UCLA Powell Library
01.2018 - 04.2020
- Greeted patrons upon entrance and offered assistance with needs or issues. Answered patrons' questions and assisted in finding materials requested.
- Developed strong understanding of cataloging books and other materials through various methods.
- Wrote copy, captions and articles for company sites.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
Education
Bachelor of Science - Medical Anthropology
University of California - Los Angeles(UCLA)
2022
Skills
- Proficient in: R, Microsoft Word, Excel, Powerpoint, Google systems and SPSS
- Multilingual: English(native), Ga/Ghanese(native), Korean
- Call Center Operations/Telephone etiquette
- Research and Laboratory skills
- Supervisor training
- Sensitive information/HIPAA training
- Proposal and Content writing
Leadership and Services
myCovidMD
The Shared Harvest Foundation created a telehealth app and pop-up servicing station. This organization helps under rescourced communities find the answers they need to battle the COVID-19 pandemic. My role consisted of:
- Providing and servicing civilians with health information on the COVID vaccine.
- Assisting patients and civilians with new COVID digital health app so that they may receive vaccines as well as testing
Youth Health Watch
A program to help teens become aware of the health dangers they or their loved ones may face. In this program my role consisted of:
- Lead different disease teams in organizing plans of approach in their community
- Discussing and researching medical diseases
- Created, edited, and directed PSAs pertaining to raising awareness for critical diseases.
Timeline
Administrative Assistant
New Designs School
08.2021 - 01.2022
Client Representative
Benevolent Health
08.2020 - 09.2021
Student Supervisor
UCLA Powell Library
01.2018 - 04.2020
Bachelor of Science - Medical Anthropology
University of California - Los Angeles(UCLA)
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