Priscilla Parker
Wimauma,FL
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Individual and Family Counselor
Directions for Living
Clearwater, FL
08.2021 - 01.2025
- Developed and implemented individualized therapy plans for families based on their unique needs.
- Administers therapy to children and families using specialized techniques, solution-focused strategies and multi-systems approach.
- Kept detailed, accurate, and timely electronic health: clinical records of patient interactions, progress, treatment plans, and updates. Collaborated with other healthcare providers or specialists to ensure comprehensive care. Ensured compliance with Medicare and Medicaid guidelines and regulations for mental health services, including the types of services covered and billing procedures.
- Used appropriate CPT (Current Procedural Terminology) codes for mental health services, including psychotherapy, counseling, and Prepared and submit Medicare and Medicaid claims for reimbursement, ensuring that all required documentation is included and adheres to Medicare requirements.
- Completed, submitted and verified accuracy of clinical and psychosocial assessments and therapy notes to develop and implement treatment plan.
Lead Case Manager
Tampa Bay Academy
Tampa, FL
02.2020 - 11.2020
- Coordinated services and resources for clients, including healthcare, social services, and community resources. Acted as an advocate for clients to ensure they receive the necessary services and support.
- Maintained accurate and up-to-date electronic health records of client interactions, assessments, and care plans.
- Helped facilitate discharge planning by identifying appropriate follow-up services after release from facility.
- Participated in court hearings related to client cases when needed.
- Worked collaboratively with other professionals, such as social workers, healthcare providers, and community organizations.
Senior Case Manager
BOCC Hillsborough County
Tampa, FL
06.2015 - 11.2019
- Conducted thorough assessments of clients' needs, strengths, and challenges to develop appropriate care plans for the Head Start Program, including physical, emotional, social, and financial factors.
- Maintained accurate, up-to-date case files, including client assessments, treatment plans, and progress reports.
- Worked closely with other professionals, such as doctors, therapists, social workers, and healthcare providers, to ensure coordinated and holistic care.
- Supervised and mentored junior or less experienced case managers, provided guidance on case management practices, and ensured quality of care.
- Provided ongoing training and education to case management teams on best practices, client care, and organizational protocols.
- Facilitated goal-oriented treatment plan meetings with clients and other professionals involved in the case.
- Served as a liaison between government agencies and courts providing information on behalf of the client's case.
- Provided hands-on and proactive leadership to community services staff.
Program Director
Catholic charities of New Orleans
Tallahassee, FL
06.2013 - 06.2015
- Managed the daily operations of adoption, pregnancy support, and mental health programs, ensuring services are delivered effectively and efficiently.
- Lead and supervised a multidisciplinary team of counselors, social workers, case managers, and other professionals.
- Providing guidance, training, and support to staff.
- Developed and implemented strategic goals, objectives, and action plans to meet program needs, and expand services.
- Met regularly with program stakeholders to make program adjustments and assess progress.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
Education
Master of Science - Counseling And Psychology
Troy University
Troy, AL06-2015
Skills
- Domestic violence support
- Parenting skills education
- Play therapy techniques
- Suicide prevention
- Adolescent Counseling
- Anger management
- Solution-focused brief therapy
- Empathy development
- Mental health assessment
- Behavior modification
Certification
- National Provider Number 1306677729
- CPR Certification
- BLS Certification
- CMS Certification
- SOAR Certificate
Timeline
Individual and Family Counselor
Directions for Living
08.2021 - 01.2025
Lead Case Manager
Tampa Bay Academy
02.2020 - 11.2020
Senior Case Manager
BOCC Hillsborough County
06.2015 - 11.2019
Program Director
Catholic charities of New Orleans
06.2013 - 06.2015
Master of Science - Counseling And Psychology
Troy University
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