Priscilla pimentel
New York
Summary
Dynamic professional dedicated to delivering exceptional customer service and administrative support. Strong focus on collaboration enhances team dynamics and operational efficiency, while proven ability to manage multi-line phone systems and scheduling ensures a welcoming environment for clients.
Overview
17
17
years of professional experience
Work History
Case Manager Supervisor
Gratus Community Care
New York
04.2026 - Current
- Supervised case management team to ensure quality client services.
- Provided guidance and support to case managers on complex cases.
- Developed and implemented training programs for new case managers.
- Coordinated client assessments and service plans with interdisciplinary teams.
- Assisted Case Managers with problem solving difficult cases or developing individualized service plans.
- Evaluated case management processes for efficiency and effectiveness improvements.
- Provided support to case managers in resolving client issues. with problem solving difficult cases or developing individualized service plans.
- Maintained confidential records regarding clients' medical history, treatment plans and progress toward goals.
- Collaborated with other departments within the organization to ensure that all client needs were met.
Front Desk Agent
WestGate Grand Central
New York
11.2025 - 04.2026
- Welcomed guests at luxury hotel entrance, providing assistance with their needs.
- Oversaw check-in and check-out processes, ensuring seamless transitions for guests.
- Responded to phone calls, offering information and resolving guest inquiries efficiently.
- Completed payment processing and ensured accurate daily maintenance of guest billing records.
- Addressed guest complaints professionally, striving to achieve satisfactory resolutions.
- Worked closely with team members to create a welcoming atmosphere at the front desk.
- Answered phones, responded to inquiries, and took messages.
12-1900
12-1900
03.2025 - 10.2025
12-1900
Front Desk Receptionist
The Blakely New York
05.2022 - 03.2025
- Greeted and assisted visitors, creating a welcoming atmosphere that enhanced guest experience.
- Managed incoming calls, efficiently directing inquiries to appropriate departments for prompt resolution.
- Scheduled appointments, maintaining organized front desk calendar.
- Processed mail and deliveries, ensuring timely distribution to staff for uninterrupted operations.
Sales Administration Manager
North American Wireless
01.2013 - 02.2021
- Implemented CRM system to better track customer interactions and improve communication within the sales team.
- Coordinated communication between sales team and clients, resulting in improved customer satisfaction.
- Developed and maintained sales reports to track key metrics, supporting strategic decision-making.
- Developed and maintained sales reports, tracking key metrics for strategic decision-making.
- Coordinated communication between sales team and clients to enhance customer satisfaction.
- Monitored inventory levels, ensuring timely replenishment to meet sales demands.
- Cultivated relationships with customers and community to drive long-term business growth.
Front Office Receptionist
St Augustine School
09.2009 - 06.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated office communications by directing calls and inquiries to appropriate departments, ensuring timely responses.
- Implemented streamlined filing systems for confidential client information, improving data retrieval speed and security.
- Greeted incoming visitors and customers with professionalism, delivering friendly and knowledgeable assistance to enhance their experience.
Education
Associate of Science - Human Services
Monroe University
New Rochelle, NY06-2025
Skills
- Client coordination
- Billing accuracy
- Appointment scheduling
- Resource allocation
- Reservation systems
- Communication skills
- Team collaboration
- Attention to detail
- Time management
- Problem solving
Languages
- Spanish
- English
Timeline
Case Manager Supervisor
Gratus Community Care
04.2026 - Current
Front Desk Agent
WestGate Grand Central
11.2025 - 04.2026
12-1900
12-1900
03.2025 - 10.2025
Front Desk Receptionist
The Blakely New York
05.2022 - 03.2025
Sales Administration Manager
North American Wireless
01.2013 - 02.2021
Front Office Receptionist
St Augustine School
09.2009 - 06.2012
Associate of Science - Human Services
Monroe University