Priscilla Reynolds
Allen Park,MI
Summary
Want to spend my last couple year of school working in the cannabis industry. To obtain great knowledge for an excellent patient experience. To create daily goals and learn new information.
Overview
3
3
years of professional experience
Work History
Budtender
Cookies Dispensary
Detroit, Michigan
06.2024 - Current
- Learned and understood brands we carry within the store
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Followed privacy rules and procedures throughout the store
- Provided great patient experience for all.
- Work as a team!
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Resolved customer complaints in a timely manner to maintain satisfaction ratings.
- Placed special orders or called other stores to find desired items.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Greeted customers to determine wants or needs.
Cashier
McDonald's
Trenton, Michigan
09.2023 - 03.2024
- Stocked shelves with merchandise when needed
- Discounted purchases by scanning and redeeming coupons.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash registers, credit card machines and other related equipment accurately.
- Rotated stock to ensure freshness of products.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Maintained cleanliness of work area throughout shift.
- Kept customer and food preparation areas clean and well-organized.
- Organized order taking station to ensure efficient workflow.
- Reviewed contents on food trays to check complete order.
- Greeted customers and provided friendly customer service.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Built and maintained productive relationships with employees.
Salesperson
Michael Bates Chevy
Woodhaven, MI
02.2023 - 09.2023
- Computed purchases and received and processed cash or credit payment.
- Showcased vehicle features and took customers on test drives in local area.
- Participated in trade shows and other industry events in order to promote products offered by the dealership.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Answered store and merchandise questions and led customers to wanted items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers and provided product information.
- Provided follow-up customer service after a car sale was completed.
- Maintained customer satisfaction by providing prompt, reliable service.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
Sales Associate
Dick Scott Automotive
Plymouth, Michigan
05.2022 - 03.2023
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Prepared weekly reports detailing sales performance against goals set by management.
- Inspected vehicles to ensure they met safety requirements before being sold to customers.
- Followed up with customers regarding their satisfaction with purchased vehicles.
- Placed special orders or called other stores to find desired items.
- Identified customer needs, determined best vehicle options and negotiated prices.
- Completed paperwork and documentation for sales transactions including contracts, warranties and registration forms.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recruited potential buyers through cold calling or email campaigns.
- Created and maintained customer relationships to increase customer loyalty.
- Computed purchases and received and processed cash or credit payment.
- Prepared merchandise for purchase or rental.
- Conducted market research to stay current with trends in the used car industry.
- Developed marketing materials such as brochures, flyers and advertisements for used cars.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Cleaned interior and exterior of used cars prior to displaying them in showroom or online listings.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Advised customers on financing options, extended warranties and other services.
- Answered store and merchandise questions and led customers to wanted items.
Education
Nursing
Henry Ford College
Dearborn, MI12-2028
High School Diploma -
Allen Park High School
Allen Park, MI05-2017
High School Diploma -
Taylor Career Center
Taylor, MI05-2017
Skills
- Edibles upselling
- Production leadership
- Dispensary security
- Maintaining confidentiality
- POS system operation
- Counting money
- Preparing packages
- Cash handling experience
- Discussing cannabis
- THC & CBD products
- Online order management
- Sales proficiency
- Patience and empathy
- Maintaining security
- Point-of-sale system
- Customer education
- Restocking inventory
- Building rapport
- Product knowledge expertise
- Promotions and discounts
- Upselling
- CRM software proficiency
- Brand promotion
- Promotional support
- Problem-solving
- Verbal and written communication
- Excellent people skills
- Goal oriented
- Friendly and outgoing
- Energetic self-starter
- Negotiation tactics
- Conflict resolution
- Listening skills
- Customer service
- Client retention strategies
- Relationship building
- Sales strategies
- Product guidance
- Cleaning techniques
Timeline
Budtender
Cookies Dispensary
06.2024 - Current
Cashier
McDonald's
09.2023 - 03.2024
Salesperson
Michael Bates Chevy
02.2023 - 09.2023
Sales Associate
Dick Scott Automotive
05.2022 - 03.2023
Nursing
Henry Ford College
High School Diploma -
Allen Park High School
High School Diploma -
Taylor Career Center