Priscilla Ricardo
La Mesa,CA
Summary
Beauty professional with keen eye for detail and commitment to customer satisfaction. Adept at delivering tailored beauty advice and fostering collaborative team environment. Reliable and adaptable, known for strong product knowledge and exceptional interpersonal skills.
Reliable and upbeat Esthetician successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Beauty Advisor /Cashier
Ulta
Santee, CA
05.2025 - Current
- Delivered exceptional customer service by providing product knowledge and recommendations tailored to individual needs.
- Assisted clients in selecting beauty products, enhancing their shopping experience through personalized consultations.
- Maintained cleanliness and organization of sales floor, ensuring a welcoming environment for customers.
- Collaborated with team members to achieve daily sales goals and promote in-store promotions effectively.
- Educated customers on product usage and application techniques, fostering loyalty and repeat business.
- Utilized point-of-sale systems efficiently to process transactions and manage inventory levels accurately.
- Processed payments, entering sales in register for prompt customer service.
- Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Licensed Esthetician
Truffoire
Chula Vista, CA
05.2024 - 01.2026
- Delivered personalized skincare consultations to enhance customer satisfaction and loyalty.
- Executed various facial treatments using advanced Truffoire products and techniques.
- Maintained cleanliness and sanitation of treatment areas in compliance with industry standards.
- Educated clients on proper skincare routines to promote product sales and usage.
- Updated client records accurately, tracking treatment progress and preferences for future visits.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Provided post-treatment care instructions, enhancing client understanding and results retention.
- Assisted in inventory management, ensuring adequate stock levels for services offered.
- Improved clientele retention with exceptional customer service and follow-up care.
- Developed loyal following of clients by providing high-quality services.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Licensed Esthetician /Front Desk Receptionist
Cryo Sculpting Lab
San Diego, CA
09.2023 - 07.2025
- Administered cryotherapy treatments, ensuring patient comfort and adherence to safety protocols.
- Educated clients on benefits of cryotherapy, enhancing overall customer satisfaction and retention.
- Collaborated with team members to streamline operational workflows, improving service efficiency.
- Trained new technicians on equipment usage and safety standards, fostering a knowledgeable team environment.
- Promoted a safe and welcoming environment for clients by maintaining a clean, organized, and sanitized workspace.
- Enhanced client satisfaction by delivering personalized cryotherapy treatments tailored to individual needs.
- Assisted clients in achieving their health goals through customized cryotherapy sessions designed to address specific conditions or concerns.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Administered facials, chemical peels, and other esthetic services using advanced techniques and high-quality products.
- Scheduled appointments and maintained calendars for staff, optimizing time management and operational flow.
- Processed incoming mail and packages, coordinating deliveries with relevant departments to ensure timely distribution.
- Monitored office supplies inventory, placing orders as necessary to maintain adequate stock levels for daily operations.
- Trained new front desk staff on procedures and best practices, fostering a collaborative team environment.
- Assisted in developing customer service protocols, resulting in improved visitor satisfaction and streamlined operations.
- Implemented filing system improvements, enhancing document retrieval efficiency and reducing processing times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Receptionist
The Lash Lounge
San Diego, CA
03.2023 - 12.2023
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Greeted and assisted visitors, ensuring a welcoming environment and positive first impression.
- Coordinated appointment schedules for staff, enhancing overall office organization and efficiency.
- Processed incoming and outgoing mail, maintaining timely communication within the office.
- Assisted with onboarding new employees by providing necessary information and resources.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Beauty Advisor
Sephora
La Jolla, CA
02.2022 - 03.2023
- Provided personalized beauty consultations to enhance customer satisfaction and product knowledge.
- Maintained an organized and visually appealing merchandise display to attract customer interest.
- Educated clients on skincare regimens and makeup application techniques to improve their routines.
- Assisted in inventory management, ensuring stock levels met demand and minimizing product loss.
- Trained and mentored new team members on product knowledge and sales techniques.
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Developed strong client relationships, fostering loyalty through exceptional service experiences.
- Assisted in achieving sales targets by utilizing upselling techniques during customer interactions.
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate /Retail Keyholder
SalonCentric
San Diego, CA
01.2017 - 02.2022
- Developed strong customer relationships through effective communication and understanding of individual needs.
- Assisted in inventory management by tracking stock levels and ensuring accurate replenishment.
- Executed daily sales transactions efficiently, maintaining accuracy in cash handling and payment processing.
- Collaborated with team members to create engaging product displays that enhanced customer experience.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Promoted business' development by building and maintaining relationships with new clients.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Streamlined opening and closing procedures as integral member of store staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Implemented process improvements to streamline daily operations and increase team efficiency.
- Monitored sales performance metrics to identify trends and inform strategic decision-making.
- Enhanced customer satisfaction by efficiently addressing and resolving retail operation issues.
- Optimized store layout by analyzing foot traffic patterns, resulting in increased sales and better customer experience.
Front Desk Coordinator
All My Cryo
San Diego, CA
10.2015 - 12.2016
- Managed front desk operations, ensuring smooth patient flow and timely service delivery.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and loyalty.
- Coordinated appointment scheduling, optimizing daily calendars for maximum efficiency.
- Trained and mentored new front desk staff, fostering a collaborative work environment.
- Oversaw inventory management of supplies, ensuring availability of essential materials for operations.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Analyzed client feedback to identify areas for service enhancement and implement necessary changes.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Provided administrative support to management staff, contributing to overall office productivity.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Assisted in training new staff members on front desk procedures and company policies.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Esthetician License - Esthetics
Bellus Academy
Chula Vista, CA04.2023
Cosmetologist License - Cosmetology
Paul Mitchell The School
San Diego, CA06.2016
High School Diploma -
Grossmont High School
El Cajon, CA06.2015
Skills
- Strong communication skills
- Team player attitude
- Attention to detail
- Medical recordkeeping
- Superior attention to detail
- Sales expertise
- Spa treatment services expert
- Relationship building and management
- Spa retail sales
- Guest services expertise
Certification
Licensed Esthetician - 3 years
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Beauty Advisor /Cashier
Ulta
05.2025 - Current
Licensed Esthetician
Truffoire
05.2024 - 01.2026
Licensed Esthetician /Front Desk Receptionist
Cryo Sculpting Lab
09.2023 - 07.2025
Front Desk Receptionist
The Lash Lounge
03.2023 - 12.2023
Beauty Advisor
Sephora
02.2022 - 03.2023
Sales Associate /Retail Keyholder
SalonCentric
01.2017 - 02.2022
Front Desk Coordinator
All My Cryo
10.2015 - 12.2016
Esthetician License - Esthetics
Bellus Academy
Cosmetologist License - Cosmetology
Paul Mitchell The School
High School Diploma -
Grossmont High School