Priscilla Rodrgiuez
Galveston,TX
Summary
Dynamic office manager skilled in streamlining operations and enhancing patient care. Expertise in scheduling coordination, medical record compliance, and staff onboarding. Proficient office manager with a strong background in medical record compliance and customer relationship management. Proven ability to develop policies that improve patient care and staff productivity.
Overview
2
2
years of professional experience
Work History
Office Manager
Optimal Health Primary Care
Galveston, Texas
07.2024 - 06.2026
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated patient scheduling and maintained appointment calendars for healthcare providers.
- Maintained medical records and ensured compliance with privacy regulations.
- Assisted in onboarding new staff and provided training on office procedures.
- Developed office policies to enhance patient care and staff productivity.
- Implemented inventory management for medical supplies and office materials.
- Facilitated communication between patients, staff, and healthcare professionals.
- Organized meetings and prepared agendas to support team collaboration efforts.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office budget to handle inventory, postage and vendor services.
- Handled scheduling and managed the timely and effective allocation of resources and calendars.
- Developed and implemented office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Coded and entered daily invoices with in-house accounting software.
- Maintained confidential records relating to personnel matters.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Provided administrative support to the management team including preparing reports and presentations.
- Managed, scheduled and coordinated office functions and activities for employees.
- Resolved customer complaints or answered customer questions.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Developed effective communication strategies between departments within the organization.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Recruited, interviewed and selected employees to fill vacant roles.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Pawnbroker
EZ Pawn
Galveston, Texas
04.2024 - 07.2024
- Assisted customers in evaluating and pawning various items for cash.
- Processed transactions using point-of-sale systems efficiently and accurately.
- Maintained organized inventory of pawned items for easy retrieval.
- Provided excellent customer service to enhance the shopping experience.
- Negotiated loan repayment plans with customers when necessary.
- Ensured the store was kept clean, neat and organized at all times.
- Inspected merchandise for its condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Resolved customer complaints effectively in a polite and professional manner.
- Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Checked identification for every individual bringing in merchandise and verified against the police stolen item database.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
- Performed regular audits of stock levels within the shop.
- Verified authenticity and value of items brought in for pawning or selling.
- Counted inventory routinely and produced reports for management detailing such information.
- Performed regular reviews of aging loans to identify merchandise ready for sale.
- Arranged items for sale in display cases and on racks to achieve profit objectives.
- Maintained accurate records of all transactions and inventory.
- Evaluated item quality and value to determine correct offer amounts.
- Researched electronics and other items online to identify market value.
- Processed loan applications and determined appropriate loan amounts based on the customer’s financial information.
- Balanced daily takings against receipts issued to ensure accuracy of reported revenues.
- Explained store policies and procedures to customers and responded to questions about loan terms.
- Operated the register, handled cash and processed credit card transactions.
- Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Maintained well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Office Assitant
Ngala OD, PC
Galveston, Texas
02.2024 - 07.2024
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Supported staff coordination by scheduling appointments and meetings.
- Organized and scheduled meetings and appointments for management.
- Strengthened visitor experience through front desk reception and phone support.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered and directed phone calls to appropriate staff members.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Reviewed inventory and ordered materials to ensure continuous supply availability.
- Inventoried and ordered materials, supplies and services.
- Updated databases with accurate client information and records regularly.
- Supported staff by managing document copying, scanning, filing, and ordering supply.
- Maintained an organized filing system of paper documents and electronic files.
- Improved document access through organized filing and record maintenance.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to streamline organizational workflow.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Assisted with preparing and editing company correspondence and presentations.
- Conducted research to assist with special projects and provide relevant information.
- Ran errands to support daily office operations.
- Collected and entered payment data into the system, maintaining complete confidentiality and accuracy.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Ball High School
Galveston, TX05-1993
Skills
- Office management
- Medical record compliance
- Inventory management
- Staff onboarding
- Scheduling coordination
- Customer relationship management
Timeline
Office Manager
Optimal Health Primary Care
07.2024 - 06.2026
Pawnbroker
EZ Pawn
04.2024 - 07.2024
Office Assitant
Ngala OD, PC
02.2024 - 07.2024
High School Diploma -
Ball High School