Priscilla Rojas
El Paso,Texas
Summary
Customer service professional with extensive experience in efficiently addressing and resolving customer issues, consistently recognized for a collaborative approach and achieving impactful results. Strong communication and problem-solving abilities are complemented by a positive and approachable demeanor that fosters trust and rapport. Known for flexibility and reliability in dynamic environments, adept at adapting to changing circumstances while maintaining a focus on customer satisfaction. Committed to delivering exceptional service that exceeds expectations and enhances brand loyalty.
Overview
18
18
years of professional experience
Work History
Unaccompanied Minor
Luke Staffing
05.2024 - 10.2025
- Welcomed new arrivals, providing clear expectations for their stay.
- Maintained daily routines to support meals, hygiene, schooling, and recreation.
- Escorted youth to appointments and travel gates while ensuring safety.
- Conducted regular wellness checks to monitor emotional well-being of unaccompanied children.
- Ensured infection control standards to promote health in shelter settings.
- Organized living spaces to enhance comfort and overall quality of life.
Content Moderator
Teleperformance USA
04.2022 - 02.2024
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Upheld brand reputation by promptly addressing any copyright infringement complaints lodged against the platform''s user-generated content.
- Maintained a high level of accuracy of 92% to 100% in identifying and flagging prohibited materials, resulting in improved site quality.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
Insurance Underwriter
Fred Loya Insurance
05.2015 - 04.2022
Stocker
Walmart
04.2012 - 05.2015
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Customer Service Representative
GC Services
01.2008 - 04.2012
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed an average of 80+ calls daily, maintaining composure under pressure while providing exceptional service.
- Detailed payment options and explained price, receipt and billing details to customers.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Consistently met or exceeded performance goals, with an overall quality score of 95% to 100%.
Education
Associate of Applied Science - Accounting And Finance
El Paso Community College
El Paso, TXSkills
- Client relationship management
- Exceptional customer support
- Negotiation skills
- Proficient time management
- Detail-oriented approach
- Compliance expertise
- Data management and review
- Problem-solving abilities
- Solution-oriented mindset
- Payroll administration
- Underwriting and claims assessment
- Financial documentation accuracy
- Inventory oversight
Languages
Spanish
Professional
Education and Training
true,other
Timeline
Unaccompanied Minor
Luke Staffing
05.2024 - 10.2025
Content Moderator
Teleperformance USA
04.2022 - 02.2024
Insurance Underwriter
Fred Loya Insurance
05.2015 - 04.2022
Stocker
Walmart
04.2012 - 05.2015
Customer Service Representative
GC Services
01.2008 - 04.2012
Associate of Applied Science - Accounting And Finance
El Paso Community College