Priscilla Spady
Norfolk,VA
Summary
Committed Customer Service professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable with strong ability in deescalating. Highly organized, proactive and punctual with team-oriented mentality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Safety Partner
Sentara Healthcare, Norfolk General Hospital
10.2023 - 08.2024
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with patients and their families, fostering trust and open communication throughout the therapeutic process.
- Intervened with patients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Environmental Services Housekeeper
Sentara Healthcare, Sentara Leigh Hospital
04.2022 - 10.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Patient Dining Associate
Sentara Healthcare, Sentara Leigh Hospital
08.2018 - 04.2022
- Developed strong relationships with patients through clear communication and proactive problem-solving skills.
- Increased patient satisfaction through attentive service that included promptly addressing dietary concerns and resolving any issues quickly.
- Operated, cleaned and sanitized standard kitchen equipment using company-approved cleaning supplies with a focus on safety and sanitation.
- Monitored dietary restrictions by verbal communication with the patients' care team and checking the Epic microsoft system
- Pushed, pulled and transported large loads and objects.
- Monitored food temperature, discarding items not stored correctly.
Catering Associate
Aramark Catering Services
02.2014 - 08.2018
- Inspected banquet rooms prior to events for cleanliness and report any issues immediately for resolution.
- Set up buffets with appropriate equipment and food items according to event specifications.
- Organized catering supplies and verify inventory levels for upcoming events.
- Maintained cleanliness of catering areas, including kitchen, dining room, and service areas.
- Prepared hot and cold dishes according to the recipes or special requests from customers.
- Ensured compliance with health department regulations regarding safe food handling practices.
- Greeted guests upon arrival and provided them with menu information as needed with a focus on food allergens
Education
GED -
Virginia Beach Adult Education
Virginia Beach, VA11-1997
Skills
- De-Escalation Techniques
- Building rapport
- Complaint resolution
- Attention to Detail
- Following Instructions
- Excellent Communication
- Organizational Skills
- Plate presentation
- Time Management
- Multitasking Abilities
Certification
[Basic Life Support] [Red Cross] [Jan 2023]
[Food Handlers Card] [State of Virginia] [April 2024]
[ServSafe Food Allergen Certificate] [ServSafe] [October 2024]
Timeline
Safety Partner
Sentara Healthcare, Norfolk General Hospital
10.2023 - 08.2024
Environmental Services Housekeeper
Sentara Healthcare, Sentara Leigh Hospital
04.2022 - 10.2023
Patient Dining Associate
Sentara Healthcare, Sentara Leigh Hospital
08.2018 - 04.2022
Catering Associate
Aramark Catering Services
02.2014 - 08.2018
[Basic Life Support] [Red Cross] [Jan 2023]
[Food Handlers Card] [State of Virginia] [April 2024]
[ServSafe Food Allergen Certificate] [ServSafe] [October 2024]
GED -
Virginia Beach Adult Education
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