Priscilla Swanson
Torrance,USA
Summary
Customer-service and office coordination professional with over 10 years of experience supporting business and client needs. Detail-oriented multitasker with strong communication and organizational skills, fluent in English and Spanish. Proven strengths in customer service, data entry (50 WPM), problem solving, switchboard/PBX operation, dispatch, and training/coaching new employees. Experienced in working in fast-paced, high-pressure environments with the ability to prioritize tasks, meet deadlines, and maintain high accuracy. Polite, adaptable, enthusiastic, reliable, and a quick learner.
Overview
16
16
years of professional experience
Work History
Medical Shipper
The IV DOC
L.A
08.2024 - Current
- Coordinate and process orders for shipment, ensuring accurate preparation and timely distribution of packages to nurses who have placed orders. Ensuring proper labeling, packaging, and adherence to all relevant regulations while maintaining patient confidentiality throughout the delivery process; essentially acting as a medical courier with a focus on accurate shipping procedures.
- Part-time
Community Manager
Regus
L.A
04.2018 - 08.2024
- Deliver outstanding, professional, and friendly service to all business center customers, visitors, prospective clients, and vendors. As the first point of contact, I create a positive and lasting impression by warmly welcoming everyone to the workspace. Oversee the day-to-day operations of the center, including opening and setting up the facility, managing emails, coordinating tours for prospective clients, handling switchboard operations, and responding to internal and external calls. Support multiple areas of business such as client retention, meeting room management, and coordination of walk-ins, move-ins / move-outs.Train new employees and liaise with vendors regarding maintenance issues; including painting, wall repairs, door or carpet damage to ensure the center remains in top condition. Provide basic IT and telecom troubleshooting support, assist with meeting room setup, and resolve technical or service-related inquiries. Perform routine administrative tasks such as collecting rent and late fees, addressing invoice inquiries and discrepancies, managing complaints, distributing mail and packages, answering phones, and ordering or tracking office supplies. Plan and execute onsite events and networking gatherings to enhance community engagement. Assist clients with onboarding to the website and familiarizing them with the center’s facilities and services. Send mass email communications regarding updates, policies, or contract changes. Post online advertisements for available rental spaces and maintain a strong Net Promoter Score through excellent customer service and retention efforts. Follow up on past-due accounts by sending reminders and, when necessary, escalating cases to the Service Suspension or Eviction teams. Manage executive calendars, coordinate schedules, and assist with booking travel arrangements as needed.
- Manager: Leila Rachedi 310-384-2333 and John Maniquiz 310-228-0246. Business Center Manager / Leasing Office Coordinator.
PBX Operator/Front Desk
Westin Long Beach Hotel
Long Beach
03.2016 - 03.2018
- As the heartbeat of the hotel, the operator handles high-volume switchboard traffic—routing internal and incoming calls and taking room service orders. Responsibilities include dispatching guest requests to engineering and housekeeping, managing emails and event inquiries, assisting with complaints and service recovery, and coordinating special guest accommodations.
- 562-436-3000 (supervisor: Lulu Medina, Jeff Bonds)
Personal Assistant
ILOLA
L.A
05.2015 - 03.2016
- Provide comprehensive administrative and legal support to the attorney by managing daily office operations. Responsibilities include proofreading correspondence (both email and mail), delivering excellent client service, organizing and maintaining files, and ensuring efficient office workflow. Handle inbound and outbound mail, answer and direct phone calls, manage scheduling and calendar coordination, run errands as needed, and oversee virtual office operations. Bilingual support provided through Spanish translation and communication.
- 310-804-5482 (supervisor: Gianina Haro)
Legal Secretary/Bookkeeper Receptionist
Swanson & Swanson Attorneys at Law
L.A
01.2011 - 05.2015
- Provided administrative support to attorneys in the preparation and management of legal cases. Responsibilities included gathering and organizing case evidence, assisting with client intake by sending checklists and coordinating interviews, and maintaining an efficient office workflow. Managed front office operations by answering and directing calls, scheduling client appointments, and briefing clients on required documentation for their cases. Handled document translation (Spanish), data entry, and all incoming and outgoing mail, including certified and FedEx shipments. Maintained well-organized, easily accessible filing systems for case materials, evidence, and forms. In addition, managed bookkeeping functions using QuickBooks, including accounts receivable and payable, and reconciling and consolidating financial reports with bank records.
- CA 310-821-4941 (supervisor: Beth Swanson)
Enumerator
U.S. Census Bureau
Los Angeles, CA
02.2010 - 05.2010
- Conducted quality control reviews at assigned addresses within a designated geographic area. Handled highly confidential information while conducting in-person interviews with residents to verify that proper procedures were followed and data was accurately collected. Clearly explained the purpose of each visit and gathered required sensitive information with professionalism and discretion. Compiled and reported findings to the U.S. Census Bureau in a timely and accurate manner.
- 877-233-4776 (Temp) (supervisor: Jaqlyne LaMantia)
Education
Bachelors of Science - Human Services
University of Phoenix
Typing Proficiency Certificate - undefined
Certification - Mediator for Parents and Children
Centinela Youth Services
Hawthorne, CAMedical Assistant Degree - undefined
Bryman College
Torrance, CAHigh School Diploma - undefined
Redondo High School
Certificate - Hotel Hospitality
Hotel Hospitality
Torrance, CASkills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Mac OS,
- Data Entry / Data Confidentiality
- PBX Operations
- Dispatching
- QuickBooks
- Social Media
- Postage Meter Systems
- Document Management (copying, scanning, faxing)
- Google Suite
- Fluent bilingual (Spanish)
- Customer service / Problem-solving
- Remote office availability
Timeline
Medical Shipper
The IV DOC
08.2024 - Current
Community Manager
Regus
04.2018 - 08.2024
PBX Operator/Front Desk
Westin Long Beach Hotel
03.2016 - 03.2018
Personal Assistant
ILOLA
05.2015 - 03.2016
Legal Secretary/Bookkeeper Receptionist
Swanson & Swanson Attorneys at Law
01.2011 - 05.2015
Enumerator
U.S. Census Bureau
02.2010 - 05.2010
Typing Proficiency Certificate - undefined
Medical Assistant Degree - undefined
Bryman College
High School Diploma - undefined
Redondo High School
Bachelors of Science - Human Services
University of Phoenix
Certification - Mediator for Parents and Children
Centinela Youth Services
Certificate - Hotel Hospitality
Hotel Hospitality